Optum On-Site Solutions is a primary care clinic solution for employers providing convenient, quality, personalized, and low-cost care to their employees and dependents. The Medical Assistant, On-Site Solutions is responsible for ensuring the well-being of a employees at a large employer campus and providing a positive, white-glove supportive environment for patients while working in conjunction with the primary care clinic team consisting of a nurse practitioner, registered nurse, medical assistant, registered dietitian, and a front office concierge.
Location: N2610 Wisconsin-22 Waupaca, WI 54981
Schedule: Monday - Friday with Rotating Days
6:45 a.m. - 6:00 p.m., 7:00 a.m. - 12:00 p.m., 12:00 p.m. - 6:00 p.m., 6:45 a.m. - 3:00 p.m.
Wednesday and Thursday 7:00 -a.m. - 6:00 p.m.
Core Responsibilities:
- Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly
- Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs
- Through genuine and positive communication, makes each customer feel informed, understood, and special
- An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
- Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion
- Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
Primary Responsibilities:
- Welcomes patient to the worksite clinic and orients them to the services available
- Assist with patient check-in and check-out process
- Covers the front desk when front office assistant/concierge is unable to cover
- Schedule / reschedule onsite clinic appointments
- Manages clinic calls, emails, and walk - ins
- Navigates patients to employer benefit programs
- Complete provider orders per state and provider regulations
- Perform Clinical Intake with patients to include taking and recording vital signs and patient history
- Assist patients as needed with walking, transfer, specimen collection, exam preparation, etc.
- Prioritizes and multi-tasks to optimize patient flow and the patient experience
- Complete patient referrals and patient callbacks daily, with results as needed
- Proper, concise and complete EMR documentation and paper based documentation for all assessments and procedures
- Other duties as assigned such as new models of care and new types of procedures, etc.
- Visible resource- supports worksite events such as event based biometric screenings, flu shot events, etc.
- Prepare patient rooms, set up instruments and equipment according to protocol
- Other duties as assigned such as new models of care and new types of procedures, etc.
- Manage inventory of supplies; restock exam/procedure rooms
- Maintain clinical supplies and equipment and ensure proper storage of biohazards
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma or GED
- Completion of medical assistant training program or 1+ years of medical assistant or phlebotomist experience in an urgent care, primary care, or emergency room setting
- Meet all other state requirements by law, including but not limited to all state requirements, and licenses, where applicable
- If required by state - ability to maintain current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT) or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board
- Basic Life Support Certification
Preferred Qualifications:
- 2+ years of direct patient care experience performing medical assistant clinical duties in a primary care, urgent care, physician practice, or emergency room setting
- Direct experience with the following tasks:
- Clinical intake, patient data collection
- Laboratory specimen collection (blood-draw/venipuncture, urine collection, point of care testing, etc.)
- Performing EKG testing
- Application of orthopedic devices, such as preformed splints
- Performing basic wound care
- Review of basic instructions such as use of patient assistive devices (crutch fitting & walking)
- Knowledge of federal, state and local laws and regulations including OSHA and HIPAA requirements
- Knowledge of computerized information systems (EMR) used in clinical management settings
Working Conditions:
This role is patient and client facing and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.