Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities
- Design intuitive and scalable user experiences for enterprise SaaS products and platforms
- Create user flows, wireframes, prototypes, interaction models, and high-fidelity designs
- Translate customer needs, business requirements, technical constraints, and AI capabilities into effective experiences
- Conduct research and usability testing to validate assumptions and inform design decisions
- Continuously evaluate and improve usability, efficiency, accessibility, and adoption
- Design user experiences that leverage AI capabilities to improve productivity, automation, decision support, and information retrieval
- Leverage AI tools to accelerate user research synthesis, competitive analysis, content creation, ideation, wireframing, and documentation activities
- Use AI-enabled design platforms responsibly to improve efficiency without sacrificing design quality
- Validate AI-generated artifacts through human review and user-centered evaluation
- Collaborate with engineers, architects, product managers, and business stakeholders throughout the product lifecycle
- Participate in technical discovery, architecture discussions, and implementation planning
- Design solutions that account for APIs, integrations, system dependencies, data structures, and platform constraints
- Validate technical feasibility of proposed experiences before development begins
- Support engineering teams through implementation and delivery
- Produce detailed specifications that enable accurate implementation
- Define interaction behaviors, workflow logic, validation requirements, error handling, loading states, and responsive requirements
- Validate technical feasibility of proposed experiences before development begins
- Support engineering teams through implementation and delivery
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications
- Undergraduate degree or equivalent experience
- 4+ years of UX, Product Design, or Interaction Design experience
- Experience designing enterprise SaaS applications or complex business systems
- Experience creating implementation-ready wireframes, prototypes, specifications, and workflows
- Experience working directly with Agile software development teams
- Solid portfolio demonstrating end-to-end UX design work and problem-solving capabilities
- High-proficiency with Figma (components, variants, variables, etc.) and modern design collaboration platforms
- Solid understanding of front-end architecture and component-based application design
- Understanding of enterprise data models and business processes
- Familiarity with HTML, CSS, and responsive web application development
- Working knowledge of React, Angular, Vue, or similar frameworks
- Ability to communicate effectively with product management, engineers and architects
- Demonstrated experience using generative AI tools such as Microsoft Copilot, ChatGPT, Claude, Gemini, Figma AI, or equivalent tools as part of UX and product design workflows
Preferred Qualifications
- Bachelor's degree in Human-Computer Interaction (HCI), UX Design, Interaction Design, Computer Science, or a related field, or equivalent practical experience
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.