Salesforce
Japan - Tokyo
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Job Category
Operations
Job Details
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
CSGとは、顧客を成功に導くことを最重要ミッションとするカスタマーサクセスグループのことです。事業戦略の観点からは、Salesforceのポストセールス部門にあたり、顧客マネジメント部門やコンサルティング部門、サポート部門やリニューアル部門で構成されています。
このロールの候補者は、Professional Services Operations部門において、Signature Success Planの商談推進を支えるOperation業務を担います。各種オペレーション作業を正確に実施するだけに留まらず、Signature Success Planの営業段階におけるデータ管理・プロセス運用・現場サポートを通じて、円滑な商談の推進のための高度な支援と営業チームへの助言を行うことが求められます。
Signature Success Planは、Salesforceが提供するカスタマーサクセス支援プログラムのうち最上位に位置する、最も包括的なサポートサービスです。お客様専任のCustomer Success Manager (CSM) が付き、システムの予防的な監視、定期的な技術health review、重要イベント時の特別サポート、緊急時の優先対応など、最も手厚い支援を提供しています。
このロールの成功は、Signature Success Planの成長、データ管理の精度と補正への対応、商談承認のリードタイムやエラー率、各種ツール・プロセスの営業部門へのイネーブルメント、およびグローバルチームとの連携や営業施策の日本市場への展開によって測られます。 業務上は、営業担当者、営業戦略チーム、グローバルチームの間に立ち、整合性の取れた各種オペレーション・ツール運用支援・イネーブルメントといった様々な業務を論理的かつ効率的に推進することが求められます。 候補者は部門内だけではなく営業戦略チームやグローバルのオペレーションチームと密接に協業することが求められます。
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best
, and our AI agents accelerate your impact so you can
do your best
. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Accommodations Request Form
.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our
Candidate Privacy Statement
for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.