Inside Sales Representative Manager

Milan, Milano, Italy

Description -

The

Inside Sales Representative Manager

leads the Inside Sales Representative (ISR)

team, driving revenue growth,

optimizing

sales effectiveness, and strengthening customer relationships in alignment with the Account Executive (AE) team. This role

is responsible for

guiding, coaching, and supporting individual team members to ensure the overall effectiveness of sales activities,

leveraging

HP’s remote sales

capabilities

and collaborating closely with AEs.

Key Responsibilities

Sales Coverage & Strategy: Partner with AE Sales Manager to define sales strategies for the ISR team to achieve targets. Utilize tools (RAD/whitespace analysis) to assess customer opportunities.
Account Planning: Define the ISR engagement model with the full POD account team to grow Print/PS/Solutions in transactional spaces. Support AE in developing business plans (SAR).
Pipeline Management: Build, monitor, and orchestrate sales pipelines to meet transactional business goals and exceed targets. Help ISRs proactively drive account prospecting and lead generation. Define and track KPIs for team success.
Team Collaboration: Drive ISR team support for AE in developing areas of expertise, freeing up AE capacity for strategic activities. Coordinate with customer support teams to ensure seamless customer experience. Engage with channel partners in sales activities.
Leadership & Coaching: Recruit, onboard, and train ISRs. Motivate sales teams, foster talent development, and sponsor skill-building activities to increase productivity and achievements. Evaluate and guide employee performance to achieve excellence.
Reporting & Analytics: Generate regular sales reports and presentations for senior leadership and stakeholders. Leverage sales technology, CRM systems, and other tools to streamline operations and enhance productivity.
Compliance: Ensure the inside sales team adheres to legal and ethical standards in all sales activities, including pricing, contracts, and customer interactions.

Education & Experience Recommended:

Experience: Typically 10+ years of job-related experience or 8–10 years of management experience in sales.
Education: Bachelor’s degree is preferred but not required.
Proven track record in sales management, preferably in inside sales or telesales environments.
Experience in leading and developing high-performing sales teams.
Familiarity with sales planning, pipeline management, and CRM systems.

Knowledge & Skills

Sales Planning & Strategy: Ability to develop targeted business plans and allocate resources based on market trends and data-driven forecasts.
Analytical & Critical Thinking: Understand industry drivers and customer base to bridge HP solutions with account-relevant problems and opportunities.
Organization & Time Management: Prioritize tasks, set goals, and manage time effectively.
Leadership: Lead effectively in complex environments, influence channel partners, balance competing priorities, and drive team performance.
Problem Solving: Navigate market complexities and develop practical solutions.
CRM Proficiency & Tech Attitude: Leverage technology and CRM systems to enhance productivity.
Collaboration & Communication: Work closely with internal teams, channel partners, and customers to achieve business objectives.
New Technology and AI: demonstrated curiosity and confidence in adopting emerging tools and technologies—especially AI—to enhance sales performance, customer engagement, and productivity. The ability to quickly learn, adapt, and apply digital solutions in daily workflows, and to use AI insights to drive smarter decisions and more personalized customer interactions.

Compensation and benefits

The on-target earnings (OTE) range for this role is €

99.650,00

to € 151.100,00

euro

annually, with a 60

/40 (salary/incentive) mix

Pay varies by job-related skills, effort, responsibility, working conditions, experience and work location.

Additionally, HP offers a comprehensive benefits package for this position, including:

Supplemental insurance policies
Employee Stock Purchase Plan
Business Travel Accident Insurance
Employee Assistance Program
Restaurant Tickets

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses,

governments

and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software,

services

and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Thanks for taking the time to review our job

, if

you think it is a match to your experience and interests please apply today— we are eager to learn more about you! If you know a friend who may be

a fit

for the

job

please

refer

them.

Please

note

the above statements describe the general nature and lev

el of work only. They are not a

complete list of all required responsibilities,

duties

and skills. Other duties may be added, or this description amended at any time.

Job -

Sales

Schedule -

Full time

Shift -

No shift premium (Italy)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s

EEO Policy

or read about your rights as an applicant under the law here: “

Know Your Rights: Workplace Discrimination is Illegal

Inside Sales Representative Manager

Milan, Milano, Italy

Inside Sales Representative Manager

Description -

The

Inside Sales Representative Manager

leads the Inside Sales Representative (ISR)

team, driving revenue growth,

optimizing

sales effectiveness, and strengthening customer relationships in alignment with the Account Executive (AE) team. This role

is responsible for

guiding, coaching, and supporting individual team members to ensure the overall effectiveness of sales activities,

leveraging

HP’s remote sales

capabilities

and collaborating closely with AEs.

Key Responsibilities

Sales Coverage & Strategy: Partner with AE Sales Manager to define sales strategies for the ISR team to achieve targets. Utilize tools (RAD/whitespace analysis) to assess customer opportunities.
Account Planning: Define the ISR engagement model with the full POD account team to grow Print/PS/Solutions in transactional spaces. Support AE in developing business plans (SAR).
Pipeline Management: Build, monitor, and orchestrate sales pipelines to meet transactional business goals and exceed targets. Help ISRs proactively drive account prospecting and lead generation. Define and track KPIs for team success.
Team Collaboration: Drive ISR team support for AE in developing areas of expertise, freeing up AE capacity for strategic activities. Coordinate with customer support teams to ensure seamless customer experience. Engage with channel partners in sales activities.
Leadership & Coaching: Recruit, onboard, and train ISRs. Motivate sales teams, foster talent development, and sponsor skill-building activities to increase productivity and achievements. Evaluate and guide employee performance to achieve excellence.
Reporting & Analytics: Generate regular sales reports and presentations for senior leadership and stakeholders. Leverage sales technology, CRM systems, and other tools to streamline operations and enhance productivity.
Compliance: Ensure the inside sales team adheres to legal and ethical standards in all sales activities, including pricing, contracts, and customer interactions.

Education & Experience Recommended:

Experience: Typically 10+ years of job-related experience or 8–10 years of management experience in sales.
Education: Bachelor’s degree is preferred but not required.
Proven track record in sales management, preferably in inside sales or telesales environments.
Experience in leading and developing high-performing sales teams.
Familiarity with sales planning, pipeline management, and CRM systems.

Knowledge & Skills

Sales Planning & Strategy: Ability to develop targeted business plans and allocate resources based on market trends and data-driven forecasts.
Analytical & Critical Thinking: Understand industry drivers and customer base to bridge HP solutions with account-relevant problems and opportunities.
Organization & Time Management: Prioritize tasks, set goals, and manage time effectively.
Leadership: Lead effectively in complex environments, influence channel partners, balance competing priorities, and drive team performance.
Problem Solving: Navigate market complexities and develop practical solutions.
CRM Proficiency & Tech Attitude: Leverage technology and CRM systems to enhance productivity.
Collaboration & Communication: Work closely with internal teams, channel partners, and customers to achieve business objectives.
New Technology and AI: demonstrated curiosity and confidence in adopting emerging tools and technologies—especially AI—to enhance sales performance, customer engagement, and productivity. The ability to quickly learn, adapt, and apply digital solutions in daily workflows, and to use AI insights to drive smarter decisions and more personalized customer interactions.

Compensation and benefits

The on-target earnings (OTE) range for this role is €

99.650,00

to € 151.100,00

euro

annually, with a 60

/40 (salary/incentive) mix

Pay varies by job-related skills, effort, responsibility, working conditions, experience and work location.

Additionally, HP offers a comprehensive benefits package for this position, including:

Supplemental insurance policies
Employee Stock Purchase Plan
Business Travel Accident Insurance
Employee Assistance Program
Restaurant Tickets

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses,

governments

and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software,

services

Thanks for taking the time to review our job

, if

you think it is a match to your experience and interests please apply today— we are eager to learn more about you! If you know a friend who may be

a fit

for the

job

please

refer

them.

Please

note

the above statements describe the general nature and lev

el of work only. They are not a

complete list of all required responsibilities,

duties

and skills. Other duties may be added, or this description amended at any time.

Job -

Sales

Schedule -

Full time

Shift -

No shift premium (Italy)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

For more information, review HP’s

EEO Policy

or read about your rights as an applicant under the law here: “

Know Your Rights: Workplace Discrimination is Illegal