The Product Management Senior Analyst is an intermediate level position responsible for the development of product plans, strategies and tactics in coordination with the Pricing and Business Process Solutions team. Responsible for leading MCA governance, regulatory and policy compliance, control lifecycle management, issue remediation, audit and regulatory exam support, and business continuity planning, while partnering across business functions to strengthen risk management, control effectiveness, and operational resilience across the supported product groups and teams.
Responsibilities
- Participate in day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
- Lead oversight and governance of all regulatory requirements, policies, and standards related to Manager Control Assessment (MCA) Governance, Issue Management, Audits, Regulatory Examinations, and MCA Reporting. Ensure compliance with enterprise governance frameworks, regulatory expectations, and internal policy requirements.
- Partner with stakeholders to maintain effective governance processes and support ongoing regulatory readiness. Govern the lifecycle of active and retired controls across the organization, ensuring alignment with Citi Policy Guidelines and control standards.
- Manage annual control reviews, attestations, and maintenance of control desktop manuals. Collaborate with Partner Delivery (PD) Business Managers to align new controls with applicable Process and Risk Taxonomies. Review and update taxonomy mappings, control objectives, and operational statements to ensure accuracy and completeness.
- Facilitate the development and documentation of end-to-end process maps and control documentation, including process overviews, in-scope products, control procedures, escalation protocols, and supporting governance requirements.
- Partner with business stakeholders to onboard and activate new controls, including preparation of Test of One documentation and supporting evidence.
- Submit and manage control approval packages through required governance channels, including inherent risk assessments and Control Design Assessments (CDA).
- Evaluate and address feedback from governance and monitoring teams to ensure successful control implementation. Ensure controls are appropriately mapped, documented, and integrated into ongoing MCA governance processes.
- Maintain governance repositories and control documentation in accordance with organizational standards.
- Lead end-to-end issue management activities, from identification and escalation through validation and closure. Conduct root cause analyses utilizing methodologies such as the Four Cs and Five Whys. Develop, document, and oversee corrective action plans (CAPs), ensuring timely execution and sustainable remediation. Monitor issue progress, assess associated risks and impacts, and provide escalation when necessary. Prepare closure documentation and coordinate validation activities to obtain final approvals from senior business leadership.
- Serve as a key liaison for Internal Audit reviews and external regulatory examinations. Coordinate the collection, review, and submission of audit and exam deliverables across business teams. Ensure responses are accurate, comprehensive, and aligned with regulatory and audit requirements. Partner with stakeholders to conduct research, gather supporting documentation, and obtain appropriate approvals and sign-offs.
- Lead annual review and maintenance of the Continuity of Business (CoB) Plan in partnership with Records Management, Business Delivery Managers, and senior business leaders. Ensure continuity strategies adequately address workforce, operational, and technology impacts during business disruptions.
- Maintain documentation of critical applications, business processes, service level requirements, outage recovery strategies, and employee accountability requirements. Assess and document potential impacts to clients and business partners while supporting organizational resilience and operational continuity initiatives.
- Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans. Implement team procedures, client problem resolution, and client management.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 8-12 years of experience
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated analytical skills
- Demonstrated problem-solving and decision-making skills
- Experience in Operational Risk, MCA Governance, Controls Management, Audit, Compliance, Regulatory Affairs, or Issue Management.
- Strong understanding of risk and control frameworks, process governance, and regulatory requirements.
- Proven ability to manage cross-functional stakeholder relationships and drive complex initiatives to completion.
- Demonstrated experience supporting internal audits, regulatory examinations, and remediation activities.
- Excellent analytical, documentation, communication, and project management skills.
- Ability to influence stakeholders and operate effectively in a highly regulated environment.
Education:
- Bachelor's/University degree or equivalent experience
Job Family Group
Product Management and Development
Job Family
Product Management
Time Type
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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