Boeing
USA - El Segundo, CA
Satellite Customer Operations Support Engineer (Lead)
The Boeing Company
The Satellite Customer Operations Support Engineer (Lead) is the satellite on-orbit customer's main point of contact with Boeing and is responsible for day-to-day customer interaction with commercial, civil, and DoD customers of Boeing Space Mission Systems (SMS).
This position is responsible for responding to engineering and operations questions and providing guidance and recommendations for addressing off-nominal situations. The lead must be available to customers 24/7/365 and be able to respond quickly to critical anomalies, pulling together a response team to address the anomaly. Though there are subsystem experts available to support, the lead is expected to be able to provide timely systems engineering responses and typically has expertise in key subsystems such as propulsion, attitude controls, guidance and navigation, or power system.
As a being a lead, you will be exposed to more overall aspects of satellite system and subsystem operations quicker than most other positions at Boeing. Leads are responsible for a portfolio of customers and satellites, managing tasking and priorities of customer requests and leading investigations and Root Cause Corrective Actions (RCCA). The lead must communicate well at levels including customers, local management, peers, support staff, and executives. The lead requires good organizational/multi-tasking skills.
Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
This position offers relocation based on candidate eligibility. Note: Basic relocation will be offered for eligible internal candidates.
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range (Lead– Level 4): $153,000 - $207,000
Not Applicable
Bachelor's Degree or Equivalent
This position offers relocation based on candidate eligibility.
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
This is not a Safety Sensitive Position.
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Top Secret Clearance Post-Start is required.
Employer will not sponsor applicants for employment visa status.
This position is not contingent upon program award
Shift 1 (United States of America)
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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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