Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
This is a hybrid-remote position. This role is aligned to our main laboratory in Needham, MA, with occasional to regular on-site attendance required based on business and operational needs.
Primary Responsibilities
- Beaker Build & System Maintenance
- The analyst performs foundational Epic build and configuration tasks, maintaining Beaker and integrated lab applications according to established standards and change‑control processes. This ensures accurate result reporting, proper workflow routing, and reliable instrument connectivity
- Lab Integrations & Regulatory Compliance
- Laboratory systems require precise mapping, interface validation, and ongoing monitoring to meet CLIA, CAP, and other regulatory requirements. The analyst supports these integrations, helping ensure that data flows, specimen tracking, and result integrity meet compliance expectations
- Issue Triage & First‑Line Support
- As the primary contact for routine system issues, the analyst logs, tracks, and resolves tickets that impact daily lab operations. Their ability to quickly triage and escalate complex issues reduces downtime and supports uninterrupted patient care
- Testing & Validation for Upgrades and Enhancements
- The analyst executes structured test scripts for unit, integrated, and user acceptance testing. Their documentation of outcomes ensures safe deployment of upgrades, new instruments, and workflow enhancements-critical in a high‑risk, highly regulated environment
- Documentation & Knowledge Management
- By maintaining clear build documentation, support procedures, and job aids, the analyst strengthens team knowledge, supports onboarding, and improves consistency in system maintenance and troubleshooting
- Operational Learning & Workflow Translation
- Through collaboration with lab staff and operational stakeholders, the analyst develops a deep understanding of laboratory workflows. This foundational knowledge allows them to translate operational needs into accurate system functionality and future build requirements
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- Epic Beaker certification or proficiency (CP or AP)
- 2+ years of foundational understanding of clinical laboratory workflows, including specimen collection, accessioning, processing, result entry, and reporting
- 1+ years of knowledge of laboratory regulations (CAP, CLIA, Joint Commission) and how they impact system build and documentation
- 1+ years of experience with healthcare or laboratory information systems (LIS, middleware, or instrument interfaces)
- 1+ years of experience performing structured testing, including unit testing and assisting with integrated and interface validation
- 1+ years of analytical and problem‑solving skills with the ability to triage routine issues and escalate appropriately
Soft Skills
- Excellent documentation skills, including maintaining build records, test scripts, and support procedures
- Ability to follow established change‑control processes and adhere to build standards
- Strong communication and collaboration skills, especially with clinical laboratory staff and operational stakeholders
- Attention to detail in build configuration (tests, panels, result components, reference ranges)
- Ability to learn complex systems and workflows quickly
- Comfort working in a highly regulated, safety‑critical environment
- Strong organizational skills for managing tickets, documentation, and testing cycles
- Team‑oriented mindset with willingness to support senior analysts and cross‑functional teams
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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