Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
As an AI Security Governance Operations Specialist within Optum Technology's Enterprise Information Security organization, you will play a critical role in the day-to-day execution of security governance and operational controls surrounding artificial intelligence technologies. Our team is dedicated to enabling safe, compliant, and innovative AI adoption across the enterprise by establishing operational discipline, proactive monitoring, and rigorous security workflows. In this role, you will execute the operational processes required to monitor AI solution compliance, validate control evidence, support policy enforcement, escalate risks, exceptions, incidents, and control gaps in accordance with AI Security Governance standards.
Primary Responsibilities:
- Monitor AI solution registration, ownership, lifecycle status, and approved use records to support compliance with authorized use requirements
- Track required AI security reviews, risk treatments, and approval evidence before production deployment or material expansion
- Conduct recurring compliance checks for approved platforms, models, APIs, tools, plug-ins, connectors, integrations, and third-party AI services
- Review monitoring outputs and telemetry indicators for unauthorized use, activity outside approved use cases, security risk events, and control failures
- Triage AI security alerts, policy violations, control exceptions, and emerging issues; escalate to leadership or responsible control owner for decision
- Support incident response by performing root cause analysis to identify potential gaps in control design or performance
- Maintain compliance monitoring workpapers, evidence repositories, issue logs, exception records, and operational metrics for governance reporting and audit readiness
- Coordinate with cross-functional teams (i.e. application owners, platform owners, engineering, identity, data protection, vendor risk, and Responsible AI teams) to resolve compliance gaps and confirm closure evidence
- Document operational activities, findings, and evidence thoroughly for audit, reporting, and compliance purposes
- Provide frontline user and operational support related to AI security governance processes and inquiries
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- High School Diploma / GED or higher (or equivalent work experience)
- 3+ years in security operations, governance operations, risk management, compliance monitoring, or related technical roles
- 2+ years of experience documenting operational activities, incident findings, or evidence for audit/compliance reporting
- 1+ years experience with AI governance, security monitoring, access controls, data protection, incident response, and change management processes
- 1+ years experience reviewing control evidence, operational logs, alerts, telemetry, issue records, and exception documentation
Preferred Qualifications:
- Bachelor's degree in Information Security, Cybersecurity, Computer Science, Information Technology, or a related technical field
- Knowledge or experience with Artificial Intelligence (AI) / Machine Learning (ML) governance frameworks, risk management, or security controls
- Solid documentation discipline, attention to detail, and ability to follow defined procedures and escalation paths
- Ability to coordinate across technical, governance, risk, and application teams to support timely remediation and audit-ready evidence
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.