Amazon
GBR, London
The UK, Germany, and International Public Sector (UKGI PS) organisation is hiring a Customer Engagement Executive to support the coordination and delivery of customer engagement programmes. This role sits within the Front Office team and will contribute to the design, execution, and measurement of engagement activities that accelerate customer outcomes and deepen AWS relationships with priority public sector accounts.
UKGI PS serves some of the most complex and consequential organisations across world-wide public sector. The Customer Engagement Executive will play a key role in ensuring engagement programmes run smoothly, stakeholders are well-briefed, and outcomes are tracked and reported.
This is an execution and coordination role, ideal for a motivated graduate who thrives on organisation, attention to detail, and working across teams. You will support senior colleagues in delivering customer-facing engagements while developing your own understanding of public sector customers, AWS services, and executive engagement best practices. As you grow in the role, so will your scope and responsibility.
Key job responsibilities
Customer Engagement Support
Support the development of customer engagement plans for priority UKGI PS accounts, working with senior team members to align activities to business goals
Research and compile customer and partner information to inform engagement planning, in collaboration with Account Managers and the wider team
Help maintain engagement playbooks and templates, updating them as new approaches are tested and refined
Assist in identifying the right engagement format (executive briefing, workshop, roundtable) for different customer needs
Engagement Delivery & Coordination
Coordinate end-to-end logistics for customer engagement activities: scheduling, venue booking, catering, technology setup, and attendee communications
Prepare and quality-check briefing documents, collating inputs from Account Managers and ensuring materials are complete, accurate, and delivered on time
Support cross-functional working groups by tracking actions, following up on deliverables, and keeping stakeholders informed of progress
Coordinate executive participation in engagements, working with EAs and senior team members to align schedules and prep materials
Attend engagements to provide on-the-day support, document actions, capture customer signals, and drive follow-ups to closure
Mechanisms & Measurement
Maintain trackers, dashboards, and calendars that give leadership a live view of engagement activity and upcoming commitments
Collect and organise post-engagement feedback, customer signals, and outcome data
Assist in reporting on engagement ROI and pipeline influence by compiling data from multiple sources
Identify patterns and surface insights from engagement data to inform future planning
Process & Governance
Help simplify and improve engagement processes, identifying areas of friction and proposing improvements
Support operating-rhythm activities: preparing inputs for business reviews, planning cycles, and strategic initiatives
Maintain accurate records of engagement activities, decisions, and outcomes
Front Office & Wider Team Support
Contribute to the UKGI PS Front Office operating cadence: preparing inputs for QBRs, monthly business reviews, and planning cycles
Act as a coordination point between the Front Office and the wider UKGI PS sales organisation, helping translate strategic priorities into actions
Support the preparation of leadership communications, presentations, and all-hands content
Contribute to adjacent workstreams (sales strategy support, event coordination, business planning) as the team's needs evolve
About the team
The UKGI PS Front Office drives strategic planning, customer and executive engagement programmes, and cross-functional coordination for a business unit serving government, healthcare, education, and non-profit customers across the UK, Germany, and international organisations. The team operates at pace, working closely with senior leadership to translate strategy into execution — connecting engagement activity to pipeline outcomes, preparing leadership communications, and ensuring the right customers receive the right engagement at the right time. As a small, high-performing team, every member's contribution is visible and valued. The environment is fast-paced, collaborative, and low-hierarchy — ideal for someone early in their career who wants to learn quickly, take on real responsibility, and see the direct impact of their work on AWS's most consequential public sector relationships.