Accenture
Orlando, FL
+ 2 other locations
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You are: An experienced Infrastructure Platforms SDM (Cloud & Hybrid) - Senior Manager. The Work:
The Infrastructure Platforms Service Delivery Manager leads engineering and support teams responsible for the development, maintenance, enhancement, and operation of technology platforms under managed service agreements. The role ensures that applications and systems meet service level agreements (SLAs), business objectives, security requirements, and continuous improvement targets. This role typically combines 40% delivery/service management, 25% people leadership, 25% client/stakeholder management, and 10% technical governance.
Service Delivery Management • Own end-to-end delivery of managed services engagements. • Ensure compliance with SLAs, KPIs, and contractual commitments. • Manage incident, problem, change, and release processes. • Oversee service health, availability, performance, and reliability.
Technical Oversight • Guide architecture, design, and implementation decisions. • Review technical solutions and remediation plans. • Drive automation, cloud adoption, CI/CD, and operational efficiencies. • Manage technical debt and modernization initiatives.
Client & Stakeholder Management • Serve as the primary technology delivery contact for clients and business stakeholders. • Conduct governance meetings, service reviews, and executive reporting. • Communicate risks, issues, mitigation plans, and service improvements. • Build trusted client relationships and identify opportunities for value creation.
Operations & Continuous Improvement • Monitor operational metrics and service performance. • Lead root cause analysis (RCA) for major incidents. • Implement preventive actions and process improvements. • Drive operational excellence through automation and AI-enabled support capabilities.
Financial & Commercial Management • Manage budgets, forecasts, and resource utilization. • Track managed services profitability and productivity. • Support contract renewals, scope management, and growth opportunities.
Typical KPIs • SLA attainment (%) • Incident resolution time (MTTR) • System availability and uptime • Change success rate • Customer satisfaction (CSAT) • Team utilization and productivity • Defect leakage and quality metrics • Automation adoption and operational efficiency gains
-- A minimum of 8 years Technical Skills and administrative experience in the area of focus: • Cloud platforms (Azure) and Hybrid data center configuration • Software Development Lifecycle (SDLC) • IT Service Management (ITIL) • Agile/Scrum delivery • DevOps and CI/CD • Application support and production operations • Client relationship management • Financial and resource management • Executive communication
-- Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/03/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range California $94,400 to $224,600 Cleveland $87,400 to $179,700 Colorado $94,400 to $194,100 District of Columbia $100,500 to $206,700 Illinois $87,400 to $194,100 Maine $80,400 to $165,300 Maryland $94,400 to $194,100 Massachusetts $94,400 to $206,700 Minnesota $94,400 to $194,100 New York $87,400 to $224,600 New Jersey $100,500 to $224,600 Virginia $87,400 to $206,700 Washington $100,500 to $206,700
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