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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.
Job Summary This position develops, implements, and leads successful customer operations. They direct and control activities in multiple facilities with complex accounts and large numbers of employees to ensure efficient and economical processes for storing and distributing inventory. This position monitors volume for respective clients, ensures contract compliance, and is typically responsible for meeting a revenue plan. Responsibilities:
- Develops and monitors operational goals and plans.
- Sets priorities and coordinates with various functions to improve efficiency.
- Manages operations to meet customer deadlines.
- Develops and executes account plans, cross-sells, provides customer service, participates in reviews and revisions, reports financial performance, coordinates special projects, and resolves problems.
- Organizes and structures team/department.
- Oversees budgeting/financial administration, functional administration, and staff management.
- Serves as the primary on-site operations leader within a shared client facility, maintaining daily interaction with customer management, production teams, engineering, quality, and supply chain personnel.
- Builds and maintains strong customer relationships through continuous engagement, issue resolution, operational reviews, and performance reporting.
- Partners closely with customer stakeholders to support production schedules, inventory management, material flow, and critical program requirements.
- Represents the company in day-to-day customer discussions, ensuring alignment on service levels, operational priorities, and continuous improvement initiatives.
- Leads cross-functional collaboration between site operations, customer teams, and corporate support functions to drive performance and customer satisfaction.
Qualifications
- Demonstrated success operating within a customer-owned facility and maintaining executive-level customer relationships.
- Strong communication and interpersonal skills with the ability to engage customers continuously throughout the workday.
- Experience supporting production-critical operations where responsiveness, accuracy, and customer partnership are essential.
- Ability to influence outcomes and resolve operational issues through collaboration with multiple customer and internal stakeholders.
- Bachelor’s Degree or International equivalent - Preferred
- Experience in a logistics/distribution environment - Preferred
- Experience with implementations or systems customization and working with multiple accounts/facilities
- Ability to prioritize and multi-task in fast-paced work environment
- Ability to motivate and manage staff, especially under pressure
- Demonstrates flexibility, diplomacy and facilitation skills
- Ability to manage customer relationships resulting in high levels of customer satisfaction
- Possesses strong background in ecommerce
- Proficient in Microsoft Office Word, PowerPoint, and Excel
- 5-7 years operations experience in high-volume warehouse or manufacturing operation, including
- 3-5 years operations management experience with P&L responsibility
Required:
- Operational Leadership in a Client-Facing Environment
- Experience managing day-to-day warehouse, logistics, distribution, or facility operations.
- Proven ability to lead employees, drive performance, and solve operational issues while maintaining strong customer relationships.
- Customer Relationship Management
- Demonstrated experience serving as the primary point of contact for a client.
- Ability to communicate effectively with customer leadership, manage expectations, address concerns, and provide regular operational updates.
- Financial and Performance Management
- Experience managing KPIs, service levels, labor productivity, and operational budgets.
- Ability to analyze data, identify trends, and implement corrective actions to improve service, cost, and efficiency.
Additional Criteria:
- Job Grade: 30C
- Must be currently located in the same geographic location as the job or willing to self-relocate – Required.
- Shift: Monday – Friday, 8 am to 7 pm
- Requires schedule flexibility depending on business needs
- Last day to apply is Monday, September/21/2026 at 11:59 pm
Employee Type
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria
UPS is an equal opportunity employer. UPS does not discriminate on the basis of
race/color/religion/sex/national
origin/veteran/disability/age/sexual
orientation/gender identity or any other characteristic protected by law.
Basic Qualifications
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.