We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.
What you'll be doing
- Define and manage program schedules, deliverables, and turning points for networking and switch box programs, aligned with CSP customer roadmaps and their ODM/OEM partners.
- Translate CSP and ODM/OEM customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
- Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.
- Act as the primary customer and partner interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.
- Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.
- Provide ongoing post-deployment sustaining support, serving as case manager for server/networking system building.
- Monitor factory production schedules, yields, and and blockers, collaborating closely with CSP ODM/OEM partners to meet committed metrics, schedules, and operational targets.
- Proactively communicate program health, risks, dependencies, and key insights to customers, internal partners, and senior leadership, ensuring transparency and strong cross-functional alignment.
What we need to see
- Demonstrated experience in server/networking/switch box program/project management involving direct interaction with customers.
- BS/MS degred in Computer Scicence, Engineering or a related field with 5+ years of experience managing programs and projects.
- Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
- Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments.
- Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives.
Ways to stand out from the crowd
- Track record running end-to-end hardware and software product development in networking/switch box
- Hands-on expertise in large-scale compute server build and deployment.
- Strong cross-functional teamwork across globally distributed teams.
- Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.
- Proven expertise in leading all aspects of production schedules, optimizing line yields, and resolving sophisticated field quality challenges.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.