Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Provide support to OPTUM clients and associates
- Research, resolve and respond to client deliverable issues received via telephone calls, E-Mail, or escalations, and provide support in accordance with current standards
- Complete, maintain, and process pertinent problem tracking entries and records in ServiceNow
- Communicate to internal and external customers as required for new job requests, updates to jobs and any reported issues with jobs
- Coordinate the scheduling and delivery of all client deliverables within SLA using Robot Schedule
- Participate in building customized notifications for high profile jobs to ensure completion
- Identify scheduled jobs that have terminated and resolve the root cause of termination
- Assist in RxCLAIM job updates due to MOD and patch installs
- Ensure all job setups are put through quality assurance procedures in order to ensure accuracy
- Ensure all payment deliverables are put through quality assurance processes to ensure accuracy
- Ensure successful delivery of client deliverables through PragmaEdge Community Manager Software
- Participate in the setup and continued maintenance of the MFT process (managed file transfer) to Pragma and Sterling Integrator
- Participate in the verification of delivery
- This position requires candidates to be able to work flexible hours if required and be available via cell phone during all scheduled on-call times and maintenance windows
- Attending training sessions offered within the group and assist in training workshops
- Recommend improvements to help the team work more efficiently
- Document and update procedures as required
- Other duties as assigned in relation to the Production Operations and IT Systems Management job family
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 6+ months of experience with Robot Scheduler by Fortra
- 6+ months of experience with Microsoft Office Suite
Preferred Qualifications:
- Virtual desktop software
- IBMi
- Sterling Integrator and familiarity with SFTP and Connect Direct
- ServiceNow or experience with other ITSM or CRM systems
- AIX, LINUX and UNIX, SQL
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24.00 to $43.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
***Application Deadline:*This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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