Citi
Tampa Florida United States
Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products including Custody, Funds & Execution Services. We are a critical partner to our clients, ensuring efficient and scalable operational services.
The Custody Service Lead Analyst, Vice President, is a senior-level position responsible for leading client resolution and support activities in coordination with the Customer Service team, specifically supporting Global and Local Custody clients across Transaction Management, Cash/FX, and Asset Servicing. The overall objective of this role is to address external customer issues, manage complex queries, and provide ongoing high-quality customer service support.
6-10 years of experience in global financial institutions, within Custody operations
Demonstrated experience working as part of an effective and diverse team across a global footprint
Strong understanding of end-to-end operations processes and products of the Custody Business (Settlements, Asset Servicing, Cash/FX, and Tax).
Experience with fraud mitigation and risk management.
Demonstrated ability to lead, drive results, and implement change in a rapidly changing, goal-oriented, and complex environment.
Proven problem-solving, organizational, and analytical skills, with a self-reliant, results-oriented approach.
Proven crisis management and communication skills, with the ability to influence and collaborate with stakeholders at senior levels.
Customer Service
Institutional Customer Service
Full time
Tampa Florida United States
$93,440.00 - $140,160.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Please see the requirements listed above.
For complementary skills, please see above and/or contact the recruiter.
Sep 17, 2026
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.