About the Role
The Order to Cash (O2C) Collections Analyst will join Pfizer's Global Finance & Business Services (F&GBS) organization as part of a virtual Global O2C Collections team reporting to the Global O2C Collections Director.
In this role, you will be responsible for customer collections, account management, dispute resolution, and working capital optimization activities that directly support Pfizer's financial performance. You will collaborate with customers and colleagues across multiple countries, functions, and business units while contributing to process excellence and continuous improvement initiatives within the Order-to-Cash process.
Pfizer offers the opportunity to work in a dynamic, collaborative, and inclusive environment where you can build valuable international experience while supporting a world-class finance organization.
Role Responsibilities
Responsibilities include, but are not limited to:
- Proactively analyze Accounts Receivable (AR) balances, including due and delinquent accounts, to ensure timely collection of third-party receivables.
- Execute customer dunning and collection activities through various channels, including ISC cases, emails, letters, and inbound/outbound calls.
- Coordinate customer account resolution with internal stakeholders and execute agreed collection strategies.
- Resolve inbound billing inquiries received through ISC cases, calls, emails, letters, and other communication channels.
- Maintain the AR subledger, including processing adjustments and write-offs (non-ADA, FX, bank charges, residual balances, etc.), managing default accounts (where applicable), and providing guidance on offsets and payment application activities.
- Process customer refunds, including review, approval coordination, and confirmation.
- Contribute to AR KPI reporting and performance analysis to support working capital objectives.
- Research, manage, and support the resolution of open disputes, partnering with customers and internal stakeholders to ensure timely closure.
- Effectively communicate with peers, management, and stakeholders regarding work priorities, status updates, and deadlines.
- Manage and resolve escalations in a timely manner while ensuring appropriate management visibility and support when required.
- Collaborate closely within a global virtual collections organization and ensure seamless hand-offs to supporting teams, including Cash Application, Credit Risk COE, AR Accounting & Compliance, Gross to Net, and other regional/international hubs.
- Maintain accurate records, files, and supporting documentation in an organized manner.
- Support SAP PC control activities and provide documentation required for internal and external audits.
- Participate in Global F&GBS Order-to-Cash initiatives, AI automations and transformation projects as a subject matter expert or key contributor.
- Demonstrate a strong commitment to internal controls, compliance requirements, and company policies through ongoing training and adherence to established processes.
Qualifications
Education & Experience
- Bachelor's Degree in Finance, Accounting, Economics, Business Administration, or a related field preferred.
- Fluent English and French, both written and spoken, is required to support effective engagement with customers and business partners.
- Up to 2 years of experience in Accounts Receivable, Collections, Credit Management, Customer Financial Services, or broader Order-to-Cash processes preferred.
- Experience in a financial shared services environment is preferred.
- Experience working in cross-functional and multicultural teams is an advantage.
- Additional language skills in Dutch, Italian, or Spanish are considered a strong advantage.
Skills & Competencies
- Strong analytical, critical thinking and problem-solving skills.
- Excellent interpersonal and communication skills, with the ability to build relationships across diverse stakeholder groups.
- Strong customer service mindset and ability to manage challenging situations professionally.
- Ability to work independently while contributing effectively within a high-performing team environment.
- Strong organizational skills and attention to detail.
- Ability to prioritize workload and manage multiple tasks in a dynamic environment.
- Demonstrated business acumen, professionalism, and ability to collaborate effectively with stakeholders at all levels.
Technical Skills
- Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Teams.
- Experience with SAP ERP systems preferred.
- Knowledge of SAP S/4HANA, ISC, FSCM Collections Management and Dispute Management is an advantage.
- Experience with reporting and analytics tools such as Power BI, Fiori, Power Query and AI-enabled productivity and automation tools is highly desirable.
Work Location Assignment: Hybrid
Please apply by sending your CV and a motivational letter in English
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the
conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
Finance & Accounting