Disney
Orlando, FL, USA
Job Posting Title:
Mgr Workload Analytics and Planning
Req ID:
10158350
Job Description:
About the Team
At Disney, we‘re storytellers. We make the impossible possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. “We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!
This role supports the Disney Central contact center. The role is responsible for designing the omni-channel workload forecast across Disney Central's 50+ business unit portfolio consisting of more than 2,000 Cast Members supporting Walt Disney World, Disneyland, Disney Gatherings, DPI, and other Disney businesses. Additionally, this role provides comprehensive workforce planning and forecasting support to operational areas through the development and maintenance of forecasting models, labor strategies, capacity planning methodologies, reporting solutions, and decision-support tools.
This leader develops and drives workforce planning strategies to support business growth, operational excellence, financial objectives, and service delivery goals through data-driven recommendations regarding staffing, hiring, and labor deployment. The role partners closely with leaders across Operations, Finance, Revenue Management, Technology, Yield, Industrial Engineering, and Human Resources to align workforce plans with business priorities and future organizational needs.
This leader leads a team responsible for workload forecasting, workforce analytics, labor optimization, executive reporting, and ad-hoc analysis while advancing automation, reporting modernization, deployment, and data visualization capabilities. The role provides strategic insights and recommendations to leaders and executives, helping explain business trends, drivers, risks, opportunities, and workforce impacts.
The role also provides strategic leadership for the Deployment team, ensuring real-time operational performance, labor optimization, and execution of staffing strategies that support service delivery goals while maintaining financial commitments and savings targets.
You will report to the Senior Manager, Agent Performance and Forecasting.
Here’s what you’ll need to be successful in this role:
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
The hiring range for this position in Orlando, Florida, is $110,000.00-$147,500.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range medical, financial, and/or other benefits, dependent on the level and position offered.
Job Posting Segment:
Commercial Strategy
Job Posting Primary Business:
Disney Central (WDW)
Primary Job Posting Category:
Call Center-Al
Employment Type:
Full time
Primary City, State, Region, Postal Code:
Orlando, FL, USA
Alternate City, State, Region, Postal Code:
Date Posted:
2026-09-10