Overview
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As Director, Puget Sound Real Estate & Facilities, you will lead integrated facilities management (IFM) operations across Microsoft's largest and most complex campus portfolio, spanning owned and leased buildings, garages, labs, and shared amenity spaces in Redmond and the greater Puget Sound region. You will own the day-to-day operational health of the portfolio - building services, maintenance and lifecycle replacement, engineering and critical environments, mail and logistics, and workplace readiness - delivered primarily through strategic third-party vendor partners. This is a people leadership role. You will lead a team of Microsoft employees and a large extended vendor organization, set clear performance standards, and build the bench strength and succession depth the portfolio requires. You will bring strong financial acumen to a portfolio with a significant operating budget and a capital project pipeline in the hundreds of millions of dollars, driving disciplined forecasting, savings delivery, and transparent cost accountability. Success in this role depends on collaboration: you will partner closely with peer leaders across portfolio strategy and planning, commute operations, dining and events, projects, security, sustainability, EHS, Finance, Procurement, and Microsoft Digital to translate Microsoft's real estate strategy into an employee experience that is safe, reliable, sustainable, and cost-effective.
Responsibilities
- Lead end-to-end integrated facilities management (IFM) service delivery for the Puget Sound portfolio - maintenance and engineering, critical environments, building automation, janitorial, landscaping, mail and logistics, and workplace readiness - ensuring safe, reliable, and high-quality operations at scale.
- Own financial performance for the portfolio's operating and capital budgets: build and support annual budgets, deliver accurate monthly and quarterly forecasts, manage variance and emergent spend, identify and deliver year-over-year savings targets, and surface unbudgeted cost exposures early with clear options and recommendations.
- Partner with Procurement and Finance on purchase order governance, invoice and approval controls, shared-savings models, and contract structure - applying analytical rigor and data to every spend decision.
- Direct the performance of strategic vendor partners as an owner: set scope and service levels, run KPI and scorecard governance, lead formal performance reviews, hold partners accountable to SLA and quality standards, and drive continuous improvement in cost, responsiveness, and occupant satisfaction.
- Lead, coach, and develop a high-performing team of Microsoft employees - setting clear expectations, providing candid and supportive feedback, building career growth and succession depth, and modeling an inclusive culture where the team does its best work.
- Collaborate as a peer leader across the Puget Sound leadership team and the broader Global Workplace Services organization - portfolio strategy and planning, commute operations, dining and events, projects and construction, workplace design, and regional operations - to align priorities, resolve tradeoffs, and drive one coordinated strategy.
- Plan and execute lifecycle replacement (LCR), building refresh, reactivation, and decommission activity in partnership with project teams, sequencing work to minimize disruption to occupants and to protect business continuity across a live campus.
- Represent Puget Sound IFM in quarterly business reviews and executive forums - preparing clear, data-grounded narratives on performance, risk, savings, and forward-looking initiatives and translating operational detail into leadership-ready decisions.
- Build and sustain trusted relationships with business clients, campus stakeholders, and building leadership; proactively engage to solve problems and balance specific client needs against broader Microsoft interests.
- Own operational readiness and resilience for the portfolio - emergency preparedness and mock drills, air quality and wildfire smoke response, severe weather, utility and power events - in partnership with Security, EHS, and Business Continuity.
- Advance sustainability and compliance commitments across the portfolio, including energy and water performance, waste diversion, recycling and repurposing programs, indoor environmental quality, and regulatory obligations - ensuring compliance with all statutory requirements, Microsoft policies, and internal controls.
- Champion technology, tooling, and process innovation in facilities operations (work order and service platforms, building orchestration and smart building capability, automation of manual processes), using data and reporting to drive decisions and measurable efficiency gains.
- Drive change management and clear communication across a large stakeholder base, ensuring lessons learned and best practices are shared with peer regions and the global IFM community.
Qualifications
Required Qualifications:
- Master's Degree or equivalent degree in Business Administration (MBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 10+ years multinational corporate environment experience OR Bachelor's Degree or equivalent degree in Business Administration (MBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 12+ years multinational corporate environment experience OR equivalent experience.
- 7+ years people management experience.
Preferred Qualifications:
- 8+ years of experience in real estate, integrated facilities management, or building operations, preferably within technology or corporate sectors, including 3+ years of people management experience leading teams and extended vendor organizations.
- Ability to lead cross-functional projects to ensure regional and business alignment on key strategic initiatives.
- Negotiation and influencing skills.
- Excellent understanding of budgeting, forecasting, capital planning, and financial analysis.
- Vendor management skills and performance oversight.
- Excellent written and verbal communication skills.
- Ability to build and maintain relationships with business leaders, partners, and stakeholders.
- Demonstrated experience in strategic planning, negotiations, and influencing senior stakeholders.
- Excellent program and project management skills, including change management.
- Advanced analytical and quantitative skills; ability to interpret complex documents and solve multifaceted problems.
- Ability to navigate ambiguity, adapt to changing business needs, and drive effective decision-making.
- High customer service orientation and ability to drive solutions in a dynamic environment.
- Advanced problem-solving skills.
- Willingness to travel up to 25% of the time.
- Professional certification (e.g., MCR, CPM, CCIM, PMP) is a plus.
Facilities and Workplace Services M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.