Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Security Operations Center (SOC) Operator supports the Enterprise Security Operations Center (ESOC) by providing continuous monitoring, incident intake, and operational coordination for security events impacting people, facilities, and business operations. This role focuses on real‑time system monitoring, incident intaking, accurate incident documentation, and structured escalation in support of enterprise security and duty of care objectives.
Operating within established procedures and response frameworks, the SOC Operator plays a critical execution‑level role in maintaining situational awareness, ensuring timely response, and supporting 24/7/365 security operations.
Primary Responsibilities
- Monitor enterprise physical security systems, alarms, and operational dashboards to identify potential security incidents in real time
- Serve as a primary intake point for security incidents received via phone, email, alarms, or system notifications
- Triage security events using established procedures to determine priority, required response actions, and escalation level
- Accurately document incidents, actions taken, and outcomes in designated incident management or case tracking systems
- Maintain awareness of active incidents and provide timely updates during event progression
- Respond to emergency alerts and safety activations (e.g., panic alerts) and initiate appropriate response coordination
- Participate in structured shift handovers to ensure continuity of situational awareness and incident ownership
- Escalate incidents that exceed defined thresholds or fall outside standard procedures to senior operators or leadership
- Adhere to enterprise security policies, governance standards, and confidentiality requirements
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications
- 1+ years of experience in security operations, monitoring, dispatch, emergency coordination, or a related operational role
- Experience working in a Security Operations Center (SOC), Regional SOC (RSOC), or comparable 24/7 operations environment
- Demonstrated ability to follow established procedures and escalation protocols in time‑sensitive situations
- Proven solid written and verbal communication skills suited to operational documentation and coordination
- Proven high attention to detail and accuracy when handling security‑related or safety‑impacting information
- Proven ability to work effectively in a fast‑paced, shift‑based environment
Required Skillsets and Competencies
- Real‑time security monitoring and alarm response
- Structured incident intake, triage, and escalation
- Operational documentation and case management
- Clear, concise, and professional communication
- Adherence to procedures and operational discipline
- Task prioritization and multitasking under pressure
- Sound judgment within defined response frameworks
- Team collaboration in a 24/7 operations center environment
Working Conditions
- In‑person role based within the Security Operations Center (SOC)
- Fast‑paced operational environment requiring sustained attention and responsiveness
- Role involves handling sensitive security and operational information
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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