Citi Commerce, Product Lead

Citi

NC-CHARLOTTE (BALLANTYNE)

+ 7 other locations

Citi is evolving its current commerce offerings and branching into new avenues of growth by offering merchants access to high value cardmembers across Citi's digital properties and partner placements. By combining Citi's scale, trusted customer relationships, and real purchase insights, the business delivers advertising that is relevant to customers and drives measurable, incremental impact for advertisers.

As the Product Lead, you will own the execution of Citi Commerce's product roadmap across a defined set of ad and offers capabilities, translating the strategy set by the Head of Product into detailed technical requirements and shipped features. You will be the primary day-to-day connection between the commercial organization and technology teams, ensuring every capability that launches meets commercial and technical standards.

Job Summary

The Product Lead is a senior individual contributor responsible for executing against the product roadmap for a defined set of Citi Commerce's ad and offers capabilities. Reporting to the Head of Product, this individual translates the product strategy and commercial requirements into detailed technical specifications, owns the full product lifecycle from requirements through build, testing, and launch, and serves as the primary liaison between the commercial organization and technology teams.

This is a hands-on, high-impact role at the forefront of Citi's emerging commerce business. The Product Lead will own end-to-end product delivery for their area of the portfolio, manage third-party AdTech and MarTech integrations at a working level, and navigate the governance and compliance processes that bring new products to market within one of the world's most recognized financial institutions.

Key Responsibilities

Execute against the product roadmap for an assigned set of ad and offers capabilities, translating priorities set by the Head of Product into detailed delivery plans and ensuring capabilities ship on time and to standard
Write and own detailed technical requirements and business specifications, translating commercial and advertiser needs into precise, engineering-ready documentation that technology teams can build against
Serve as the primary liaison between the commercial organization and technology teams, driving alignment on requirements, managing trade-offs, and maintaining momentum through the full product development lifecycle
Own third-party integrations within the AdTech and MarTech ecosystem at a working level, including DSPs, ad servers, clean rooms, and identity solutions, managing vendor relationships and integration timelines
Lead product testing and quality assurance, including UAT and performance validation, ensuring all capabilities meet commercial and technical standards before launch
Serve as the product owner through legal, risk, and regulatory review processes, preparing documentation and driving approvals for new features and launches within the governance framework set by the Head of Product
Track product and system performance post-launch, identifying issues and optimization opportunities and escalating recommendations to the Head of Product
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

Required

10+ years of experience in product management within digital advertising, adtech, martech, or commerce media
Deep understanding of the digital advertising technology stack, including ad serving, targeting, measurement, and delivery systems
Demonstrated experience writing detailed technical requirements and business specifications, and partnering closely with technology teams through the full product development lifecycle
Experience managing third-party technology integrations within the advertising ecosystem at a working level, including vendor onboarding and ongoing relationship management
Experience navigating governance, compliance, and regulatory approval processes within a large or regulated organization
Strong stakeholder management skills, with the ability to align commercial and technology teams around shared priorities at a working and mid-senior level
Ability to operate effectively in ambiguous, fast-moving environments, comfortable building process and structure where little exists

Preferred

Experience in commerce media, retail media, or financial services advertising strongly preferred
Experience with card linked offers or loyalty product capabilities
Background at a publisher, retail media network, DSP, SSP, or adtech platform
Experience building or scaling a new ad product or capability from early stage through launch
Familiarity with clean rooms, identity solutions, attribution platforms, and programmatic infrastructure

Education

Bachelor's/University degree required, Master's degree preferred

Job Family Group

Consumer Sales

Job Family

Consumer Product Sales

Time Type

Full time

Primary Location

New York New York United States

Primary Location Full Time Salary Range

$176,720.00 - $265,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.