Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.
Under direct supervision, assists clinicians with routine clinical procedures and tests in the exam room. Advises patients of preparation and testing required for exams. Ensures all pre-visit work required for exam is completed and that lab and other test results are available in the electronic medical record (EMR). Delivers excellent customer service and strengthens the patient/clinician relationship through timely and informative interactions with the patients. Improves clinical operations and efficiencies by providing efficient flow of patients. Provides clinical and clerical support to the practice and clinicians related to patient care. May provide direct clinical support to one or more assigned clinicians.
Primary Responsibilities
- Provides efficient flow of patients to optimize patient appointment availability
- Greets and escorts patients to exam rooms. Measures vital signs, such as blood pressure, pulse rate, weight, and height
- Assists clinicians with routine clinical procedures and/or additional tests specific to the department. Advises patients of preparation or pre-visit testing required for exams specific to the department
- Ensures patients' electronic medical record (EMR) is updated with medical information, including recent testing and consultations
- Keeps patients informed of visit status, unforeseen delays and other relevant information
- Follows meaningful use guidelines to verify and update patient medical information in the electronic medical record, including confirming demographic information, medications, allergies and chief medical complaints, and ensuring the EMR patient data is accurate and up-to-date. Reconciles medications and sets up pending refills. Discontinues prescriptions that are no longer active
- Actively involved in MyHealth enrollment by encouraging and assisting patients to sign up to MyHealth Online
- Assists in resolving minor patients concerns and complaints as appropriate
- Orders and performs point of care testing on patients; classified as waived testing (e.g., strep, urine, hcg and glucose testing). Has knowledge of reagent stability and storage. Understands the testing procedure and factors influencing test results. Follows quality control procedures. May performs Proficiency Testing and preventive maintenance, troubleshooting, and calibration of the device. Provides valid patient test results with QC before reporting. Follows procedure in reporting test values as well as documenting the test values in the electronic medical record
- Under clinical direction, places orders for appropriate lab and imaging tests
- Prepares, cleans and maintains exam rooms, equipment and supplies
- Answers backline calls and consults with other departments on internal problem resolution
- Assists patients with scheduling referrals, follow-up appointments and pre-visit labs
- Assists with orienting new staff. Provides back-up coverage for other support staff
- Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs)
- May sort and manage clinician mail (may be paper or electronic). Maintains and screens MyHealth messages. Addresses incoming questions when appropriate
- May generate correspondence typically of a clinical nature such as letters regarding medical necessity for Medicare, or outreach on lab work, or utility letters
- May order supplies for the department and maintain the stock room
- May function as a Practice Support Assistant I as needed
- Performs other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit or a Medical Assistant Certification
- Advanced Cardiac Life Support (ACLS) may be required based on specialty
- Experience typically acquired through a minimum of one-year prior experience in a clinical or customer service setting as determined by the department (a bachelor's or associate degree may be substituted for experience)
- Computer experience with the ability to use word processing and spreadsheet programs
- Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience
- Proven ability to communicate in a professional and appropriate manner
- Proven solid interpersonal, customer service, time management, and organizational skills
- Proven ability to be a quick thinker and relate to all levels of staff and patients highly important
- Proven ability to prioritize work throughout the day in a busy environment
- Proven ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications
- Proven to perform all job functions in compliance with applicable federal, state, local and company policies and procedures
Preferred Qualifications
- Associate degree in medical assisting or graduate of medical assistant certification program
- American Heart Association Basic Life Support (BLS)
WORKING CONDITIONS / PHYSICAL DEMANDS
Busy office environment with frequent deadlines and interruptions. Frequently moves among the exam rooms. Moves and transports supplies and equipment and escorts patients.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.22 - $31.43 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.