Mastercard
Sofia, Bulgaria
+ 1 other location
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Senior Analyst, Account Management
Overview:
As a Senior Analyst for Fintech & Account Management, you will play a crucial role in managing and supporting Mastercard's partnerships with clients. This role involves analyzing account performance, identifying opportunities to drive revenue growth, handling operational cases, and supporting the overall strategy for partnerships. You will collaborate closely with internal teams and clients to ensure alignment on goals, foster innovation, and help fintech partners maximize their potential within Mastercard’s ecosystem.
Role:
Account Management Support:
Serve as a key point of contact for account management for current partners and support new initiatives aligned to client needs and strategy.
Build and maintain strong relationships with fintech partners and account understanding their business models and aligning Mastercard’s offerings to drive mutual success.
Data Analysis and Reporting:
Conduct data-driven analyses to monitor account performance, identify trends, and generate actionable insights.
Create reports, dashboards, and visualizations to help clients understand key performance metrics and progress toward goals.
Provide insights into areas such as transaction volume, growth opportunities, and potential risks.
Operational Case Management and Billing Support:
Manage and follow up on operational cases, resolving issues related to transaction processing, data discrepancies, and service delivery.
Ensure timely and accurate resolution of cases, coordinating with internal teams such as Operations and Technical Support to address client needs.
Oversee billing events, ensuring accurate invoicing, addressing discrepancies, and assisting fintech partners with billing inquiries.
Monitor billing cycles, proactively addressing issues to avoid client escalations and maintain strong client relationships.
Strategic Planning and Support:
Collaborate on strategic initiatives that enhance Mastercard’s value proposition for fintech clients.
Assist in developing account plans that align with both Mastercard’s objectives and fintech clients’ growth strategies.
Track market trends and emerging fintech opportunities to help shape Mastercard’s partnerships and offerings.
Cross-functional Collaboration:
Work closely with internal teams, including Data Science, Product, Legal, Compliance, and Operations, to ensure seamless service delivery to fintech partners.
Communicate effectively with both technical and non-technical stakeholders to drive project completion and achieve business outcomes.
Innovation and Problem-Solving:
Proactively identify process improvements and innovative solutions to enhance service and support for fintech accounts.
Leverage Mastercard’s technology and data capabilities to deliver unique, tailored insights to fintech clients.
All About You:
Bachelor’s degree in Business, Finance, Economics, Data Science, or a related field; advanced degree a plus.
5+ years of experience in financial services, fintech, data analysis, or a similar industry.
Strong analytical skills with experience in data-driven analysis and reporting.
Excellent communication and presentation skills, able to translate data into actionable insights.
Familiarity with payment processing, digital payments, or fintech business models.
Experience in operational case management and billing process support is highly desirable.
Proficiency with analytical tools such as Excel, SQL, and data visualization software (Tableau, Power BI, etc.).
Ability to thrive in a fast-paced, collaborative environment, managing multiple priorities.
Why Mastercard?
Joining Mastercard means being part of a diverse, global team dedicated to making a meaningful impact in the world. Mastercard offers opportunities for professional development, a supportive work environment, and a commitment to inclusion and innovation.
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: