Use Your Power for Purpose
At Pfizer, every hire we make directly contributes to better patient outcomes. The Candidate Experience (CX) team shapes how talent engages with Pfizer—building inclusive, transparent, and seamless hiring journeys.
As a CX Manager, you will go beyond recruitment execution to design differentiated, insight-led candidate journeys, influence hiring strategies, and strengthen Pfizer’s position as an employer of choice. You will partner closely with business leaders, hiring managers, and PX stakeholders to deliver consistent, fair, and high-quality experiences while enabling speed and agility.
What You Will Achieve
You will play a strategic and consultative role in transforming how Pfizer attracts and hires talent by:
- Owning end-to-end candidate experience strategy aligned to EVP
- Acting as a trusted talent advisor to hiring managers
- Driving data-led hiring decisions using analytics and market insights
- Advancing digital and AI-led hiring practices
- Building diverse, future-ready talent pipelines
- Elevating hiring manager capability and inclusive hiring practices
Your leadership will ensure delivery of a “wow” candidate experience while enabling business growth through the right talent at the right time.
How You Will Achieve It
1. Talent Strategy & Advisory
- Partner with business leaders to define hiring strategies and success profiles
- Lead intake discussions with clarity on skills, timelines, and market realities
- Drive internal mobility and long-term pipeline planning
2. Candidate Experience & Process Excellence
- Design consistent, transparent, and personalized candidate journeys
- Ensure timely communication, feedback loops, and closure
- Improve hiring processes for speed, quality, and fairness
- Embed inclusive hiring and compliance practices
3. Digital & Data-Driven Hiring
- Leverage platforms (ATS, AI sourcing tools, interview tech)
- Track CX metrics (NPS, time-to-fill, quality of hire, conversions)
- Use insights to optimize sourcing and decision-making
4. Sourcing & Talent Pipeline Development
- Lead innovative sourcing strategies (direct, internal, partnerships)
- Build diverse pipelines aligned to business goals
- Strengthen employer brand and EVP storytelling
5. Stakeholder & Hiring Manager Enablement
- Build hiring manager capability through coaching and training
- Drive adoption of structured interviews and digital tools
- Ensure alignment across business, PX, and recruitment teams
6. Operational Excellence & Governance
- Oversee the full recruitment lifecycle with strong compliance
- Deliver against hiring SLAs and KPIs
- Lead/participate in CX transformation initiatives
Qualifications
Must-Have
- Bachelor’s / Master’s degree in HR or related field
- 8+ years in Candidate Experience (Talent Acquisition) / HR
- Experience managing complex, multi-role hiring portfolios
- Strong stakeholder management and influencing skills
- Data-driven decision-making capability
- Experience with digital hiring tools (ATS, AI sourcing, interview tech)
- Campus Hiring
- Knowledge of labor laws and compliance
- Strong communication, problem-solving, and project management skills
- Ability to manage multiple priorities in a fast-paced environment
Nice-to-Have
- Experience in pharma or regulated industries
- Exposure to CX transformation or EVP initiatives
- Internal mobility and talent marketplace experience
- Program tracking and effectiveness measurement
- Experience organizing networking events
- Familiarity with AI tools (including Copilot) and responsible AI practices
What Success Looks Like
- High candidate NPS and hiring manager satisfaction
- Reduced time-to-fill with sustained quality of hire
- Strong internal mobility outcomes and diverse pipelines
- Increased adoption of digital hiring tools
- Recognition of CX as a strategic partner function
Location: Mumbai, Hybrid
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
People Experience