Disney
Santa Monica, CA, USA
+ 2 other locations
Job Posting Title:
Systems Architect
Req ID:
10148926
Job Description:
Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC) experience through strategic hard work and determination.
The Solutions Architect for Disney Viewer Experience (VX) is responsible for designing and governing enterprise‑grade architectures that support the Disney+ and Hulu contact centers. In this role you would provide support for both our Assisted Service and Self-Service teams, specifically focused on Salesforce, NICE systems, Baymax+, Snowflake, Tableau, Sprout Social, and related adjunct platforms. Ensuring these systems operate cohesively within Disney’s broader technology ecosystem.
The architect partners with product, engineering, operations, and business teams to deliver scalable, secure, and highly integrated solutions that elevate customer service, marketing, analytics, and immersive experience capabilities.
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email
Candidate.Accommodations@Disney.com
with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
The hiring range for this position in Santa Monica and Glendale, CA and San Antonio, TX is $141,900.00 - $190,300.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job Posting Segment:
Business Planning & Operations
Job Posting Primary Business:
DTC Business & Ops
Primary Job Posting Category:
Architecture (Tech)
Employment Type:
Full time
Primary City, State, Region, Postal Code:
San Antonio, TX, USA
Alternate City, State, Region, Postal Code:
USA - CA - 1200 Grand Central Ave, USA - CA - 2500 Broadway Street
Date Posted:
2026-04-29