Citi's Private Bank is looking for a Client Onboarding Analyst to manage end-to-end account opening and maintenance operations for high-value private banking clients across multiple regions. In this role, you will work at the intersection of client service, credit documentation, and regulatory compliance — collaborating with business, legal, AML, and compliance teams to deliver a seamless and controlled onboarding experience. Your work directly supports the integrity of Citi's client onboarding framework and contributes to ongoing transformation initiatives that strengthen operational controls at scale.
Responsibilities
- Manage end-to-end private bank client onboarding activities, including account opening, account maintenance, and credit-related documentation review, in line with internal guidelines and procedures.
- Conduct structured reviews of client entity structures and coordinate account maintenance requests by facilitating workflows across teams in multiple regions.
- Review credit documentation — including Guarantees, Charges, ISDA agreements, and related instruments — to ensure accuracy and compliance with required standards.
- Engage directly with business, AML, compliance, and legal stakeholders to support client onboarding, guide process implementation, and provide subject matter expertise as needed.
- Identify and close process gaps that affect data quality, establishing controls that ensure accurate and timely regulatory reporting.
- Participate in UAT testing for system enhancements and support smooth production rollouts, contributing to the ongoing transformation of onboarding controls.
- Contribute to data remediation exercises that improve system data quality and strengthen the accuracy of regulatory reporting outputs.
- Assess risk considerations in day-to-day decisions, escalating control issues transparently and upholding compliance with applicable regulations and internal policies.
Required Qualifications & Skills
- 3 to 4 years of experience in private bank client onboarding operations, covering account opening, account maintenance, or credit documentation review.
- Demonstrated ability to review and interpret credit documents, including Guarantees, Charges, and ISDA agreements, with a high degree of accuracy.
- Proficient in Microsoft Excel, including data analysis; experience with Excel Macro or VBA is strongly preferred and considered essential for this role.
- Clear and effective communicator, able to coordinate with internal and external partners across different regions and functions.
- Able to manage multiple concurrent deliverables in a structured, high-volume environment while maintaining quality and meeting deadlines.
- Able to meet business objectives without compromising on risk controls, and comfortable working under pressure to convert challenges into solutions.
- Fluent in written and spoken English; available to work staggered hours, shifts, weekends, or public holidays as required by operational needs.
Beneficial Skills & Qualifications
- Proficiency in Cantonese and/or Mandarin is highly recommended, given the regional scope of the role and the client base served.
- Prior exposure to AML, compliance, or legal onboarding frameworks within a private banking or wealth management environment.
- Experience participating in system UAT cycles, process improvement projects, or strategic program rollouts within a financial services setting.
- Bachelor's degree or equivalent professional experience in a relevant field such as finance, banking, or business administration.
What We Offer
At Citi, you will join a team that operates at a global scale, working on meaningful onboarding transformation programmes that directly impact how private banking clients experience Citi's services. This is a role where your contributions are visible, your development is supported, and your ability to grow into a subject matter expert is actively encouraged.
- A hybrid working model with 3 days in the office and 2 days working remotely, providing flexibility alongside structured team collaboration.
- Exposure to complex, cross-regional onboarding operations and credit documentation processes that build deep, transferable expertise in private banking.
- The opportunity to contribute to strategic transformation programmes and system enhancements that shape how client onboarding is delivered across Citi's Private Bank.
- Access to continuous learning and on-the-job development, with clear pathways to grow your knowledge across products, processes, and stakeholder environments.
- A performance-driven team culture that values accuracy, accountability, and professional growth, where your work has a direct impact on client experience and operational quality.
- Collaboration with senior stakeholders across business, legal, compliance, and AML functions, giving you broad visibility and the chance to develop as a recognised subject matter expert.
Apply today to bring your private bank onboarding expertise to a global team where precision, client focus, and professional development go hand in hand.
Job Family Group
Customer Service
Job Family
Institutional Client Onboarding
Time Type
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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