Coffeehouse Coach

Who We Are

At Starbucks, we believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a Coffeehouse Coach, you’ll lead and support your team of partners to deliver the Starbucks experience, ensuring operational expectations are met every day. You’ll play a key role in executing store plans, leading shifts, directing and coaching partners, and calling the plays that drive success. Your leadership will guide the team in maintaining high standards for customer service, partner behavior, inventory management, and store operations. You’ll also assist with scheduling and directing partners to ensure the store runs smoothly and efficiently.

What You’ll Do

• Model behaviors for elevating the Coffeehouse experience and coach customer service standards and green apron service expectation.
• Identify and respectfully address customer and partner issues with professionalism and empathy, including by directing partners, by adjusting partner concerns, and participating in corrective action decisions and conversations where necessary.
• Recognize and celebrate partners.
• Recommend and provide ongoing coaching to partners in the store and ensure expectations and instructions are followed.
• Review Store Action Plan with store manager and assist in execution.
• Assess health of overall inventory system and check and adjust orders, as necessary.
• Address potential risks to store safety, health, and operations, and address issues identified.
• Analyze your cash management reporting and take action as necessary.
• Strategically forecast, manage, and schedule hours in your store.
• Participate in the hiring, onboarding, and performance management of partners.
• Review store communications and cascade as appropriate.

We’re Looking For

Delivers Excellence to Customers

· Puts customers first and works to high quality standards

· Performs repetitive tasks

· Considers financial impact

Facilitates the Coffeehouse Experience

· Listens attentively, demonstrates empathy, shows courtesy

· Fosters team cohesion and manages conflict

Leads Green Apron Partners

· Monitors partners’ performance, provides feedback, and offers help and coaching

· Recognizes, motivates, and empowers partners, rewarding strong performance

Thinks Critically and Makes Decisions

· Analyzes and critically evaluates information, and offers practical solutions

· Makes quick, informed decisions using rational judgments

Plans and Prioritizes Work

· Plans ahead and thinks broadly

· Sets objectives, works systematically, and manages resources

Adheres to Standards

· Acts ethically, complying with rules, guidelines, and procedures

· Documents information accurately

Applies Technical Acumen

· Applies expertise and operates job-related technology

Basic Requirements

• Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations.
• Ability to manage store operations, including multiple situations in a fast-paced environment.
• Ability to manage resources to ensure that established service levels are always achieved during shift.
• Ability to use discretion in providing direction to others.
• Strong interpersonal skills

Education and Experience

• 1 year of customer service and retail experience.
• 1 year of experience in directing the work of others.

Physical Requirements

• Lifting: Ability to lift up to 40 lbs.
• Bending, Kneeling, and Stooping: Frequent movements required for store tasks.
• Standing/Walking: Must be able to stand or walk for extended periods (up to 90% of the time).
• Reaching and Handling: Required to perform precision work with hands, such as operating bar equipment.
• Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.

Why You’ll Love Working Here

• Growth Opportunities – Whether you’re looking for a career or a steppingstone, Starbucks provides opportunities, with training and development, to help you succeed.
• Inclusive & Supportive Culture – Be part of a team that values diversity and teamwork.
• A Place to Belong – Make meaningful connections with customers, the community and coworkers every day.
• Mission Driven Company – Be a part of an organization with a compelling mission and values, that partners show every day, in our community coffeehouses. Learn more about our mission and values.
• Benefits – Starbucks offers a wide range of benefits that support your overall well-being. Learn more about our amazing benefits.

If you love coffee, people, and making someone’s day a little brighter, we’d love to have you on our team! Apply today and start your Starbucks journey.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. The Assistant Store Manager role is overtime eligible, but overtime hours are not guaranteed.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.