Disney
Anaheim, CA, USA
Job Posting Title:
Sr Business and Information Analyst
Req ID:
10157559
Job Description:
Disney Experiences Technology is seeking a Sr
Business
& Information
Analyst to support two critical functions across our parks and commerce technology ecosystem: Launch Readiness and Continual Service Improvement.
This role is designed to provide leadership and execution capacity across major launch planning, command center readiness,
Problem Management,
operational performance analysis, and availability improvement efforts. The ideal candidate brings a strong background in high-velocity theme park or hospitality environments, excels at turning operational data into action, and is equally comfortable leading structured improvement workstreams and supporting major day-of launch operations.
This position will play
an important role
in improving service performance, increasing launch readiness, and strengthening on-site
partnership
with Disneyland Resort (DLR) through boots-on-the-ground support in Anaheim.
What You’ll Do:
This role supports two teams critical to Site Operations success: Continual Service Improvement (CSI) and Launch Readiness.
Continuous Service Improvement
Partner across product, engineering, operations, support, and business teams to drive improvement efforts that support org-wide availability objectives
Lead or support Lean and Six Sigma exercises, including problem framing, workshop facilitation, root cause analysis, recommendation development, and prioritization
Analyze operational data, service trends, incident patterns, and KPI performance to identify opportunities to improve system health and overall organizational availability
Translate findings into actionable recommendations and help drive implementation through cross-functional alignment
Help design and build dashboards, reporting views, and executive-ready summaries that help teams monitor performance and prioritize action
Provide support for CSI initiatives focused on service availability, operational excellence, and measurable process improvement
Launch Readiness
Provide Launch Readiness support for planning and execution for major initiatives, including project rollouts, product launches, attraction openings, and land openings
Serve as a strategic on-site resource in Anaheim to build strong working relationships with site partners and help ensure launch planning and support are aligned to operational needs
Support the development of launch plans, readiness runbooks, break glass scenario documentation, and command center planning
Provide on-site support for major launch command centers, including real-time coordination, issue triage support, and leadership presence during critical events
Help create repeatable launch readiness processes, templates, and mechanisms that improve consistency and execution quality over time
Required Qualifications & Skills:
Minimum 5+ years of experience in a high-velocity theme park, hospitality, or other operations environment
Significant ITSM experience, including processes and tools for management of Incidents, Problems, Changes, and Release Management.
Proven experience analyzing operational data and translating findings into recommendations that resulted in measurable process or performance improvements
Experience with Lean, Six Sigma, and continuous improvement methodologies, including facilitating cross-functional brainstorming and synthesizing and prioritizing recommendations
Experience driving major initiatives such as project rollouts, product launches, attraction openings, or land openings
Experience building or using dashboards and reporting tools such as Power BI, Tableau, and other analytics platforms
Strong ability to influence cross-functional teams and drive alignment in complex, fast-paced environments
Excellent written and verbal communication skills, with the ability to tailor communication to technical, operational, and executive audiences
Strong organizational skills and the ability to manage multiple initiatives simultaneously
Preferred Qualifications
Experience within Disney Experiences, Disney theme parks, or closely related hospitality and operations environments
Experience supporting technology operations for parks, commerce, point of sale, booking, or guest-facing systems
Experience participating in incident response, command center operations, or day-of launch leadership
Familiarity with service availability metrics, operational KPIs, and structured problem-solving techniques
Experience creating executive-level reporting and business cases for operational improvement investments
Required Education
#DISNEYTECH
The hiring range for this position in Anaheim, CA is $97,500.00 to $130,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job Posting Segment:
DX Technology
Job Posting Primary Business:
US Parks
Primary Job Posting Category:
Business & Information Analysis
Employment Type:
Full time
Primary City, State, Region, Postal Code:
Anaheim, CA, USA
Alternate City, State, Region, Postal Code:
Date Posted:
2026-08-27