Job Details
Job Description
This position requires candidates to upload a resume in English; you are welcome to upload multiple versions of your resume if you prefer but an English version of your resume will be required to be considered for this position.
We are looking for someone who is passionate about working hands-on with both internal and external teams to deliver impactful Fleet and Scale software solutions that are critical to Data Center customers. You will be part of a team responsible for developing Customer Fleet and Scale capabilities that enable high-quality Intel server product launches and improve in-fleet customer experience. The ideal candidate is a quick learner, results-oriented, and comfortable operating in a dynamic environment.
As a Cloud Software Development Engineer with uArch expertise, you will play a key role in developing customer fleet health software capabilities and ecosystem. The position focuses on the development, validation, maintenance, and debugging of cloud-scale platform monitoring, telemetry, diagnostics, and fleet screening software used by Intel and hyperscale cloud customers to improve Xeon platform quality, reliability, and deployment readiness. You will work closely with architecture, platform validation, manufacturing, and customer engineering teams throughout the server product lifecycle. The role involves developing customer-consumable software that provides visibility into system state, platform telemetry, hardware health indicators, and Intel Architecture internals to help customers solve in-field and at-scale operational challenges.
Responsibilities
- Develop and maintain screening software capabilities supporting customer fleet health and platform quality initiatives.
- Design, develop, and optimize telemetry collection, diagnostics, observability, and health monitoring software.
- Develop scalable software solutions supporting customer fleet operations, quality screening, validation, and deployment readiness.
- Extend existing software frameworks and tools to improve visibility into platform state and Intel Architecture internals.
- Analyze large-scale telemetry and debug data to identify defect signatures, reliability trends, and opportunities for quality improvements.
- Collaborate with customer-facing engineering teams to reproduce, debug, and resolve platform, firmware, and software issues.
- Develop automation solutions that improve fleet monitoring, defect screening, and operational efficiency.
- Perform root-cause investigations and support development of screening methodologies across validation and customer environments.
- Integrate software libraries, services, and infrastructure components into existing software programs and tools.
- Develop and maintain software primarily in Python and C/C++ supporting diagnostics, telemetry, and customer fleet workflows.
- Support customer engagements throughout validation, deployment, and in-fleet operations.
- Collaborate across architecture, platform, validation, manufacturing, and customer enablement teams to drive continuous quality improvements.
Candidate Profile
- The successful candidate should bring a combination of:
- Software engineering expertise in Python and C/C++.
- Deep understanding of server platform architecture and Intel Architecture fundamentals.
- Experience developing cloud-scale software, telemetry, diagnostics, and observability solutions.
- Hardware/software debug, validation, and root-cause analysis skills.
- Knowledge of processor microarchitecture and platform telemetry concepts.
- Customer-focused engineering mindset with strong communication and collaboration skills.
- Operate across architecture, platform, validation, manufacturing, and customer enablement organizations.
- Experience supporting large-scale Data Center and Xeon server deployments.
- Problem-solving skills and ability to work effectively in highly dynamic technical environments.
- Passion for developing software solutions that improve customer fleet quality, reliability, and operational efficiency.
This position is a fixed-term opportunity lasting approximately 24 months
Qualifications
Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
Minimum Qualifications
- Bachelor's degree in Computer Engineering, Electrical Engineering, Electronics Engineering, Computer Science, or equivalent experience.
- 6+ years of experience in:
- Software development experience.
- Python development and debugging experience.
- Linux software development experience.
- Multithreaded software development and debugging experience.
- Developing software solutions for complex server, cloud, high-performance computing, or distributed system environments.
- Intel Architecture (x86) systems and system-level software interactions.
- Experience with software development methodologies, including Agile development, requirements definition, unit testing, and regression testing.
- Data structures, operating systems, and software engineering fundamentals.
- Advance English level.
- Must have unrestricted, permanent right to work in Mexico (this role is not eligible for visa or immigration sponsorship).
Preferred Qualifications
- Experience with x86 assembly language development and debugging.
- Knowledge of Intel Xeon architecture, including platform and Un-Core architecture.
- Understanding of Linux internals, drivers, and runtime environments.
- Experience using GitHub, GitLab, Jenkins, or similar CI/CD platforms.
- Experience with cloud-native technologies including Docker, Kubernetes, AWS, or Azure.
- Experience with telemetry analytics, diagnostics, platform monitoring, or fleet management solutions.
- Experience identifying customer solution opportunities and driving technical improvements focused on customer value.
- Experience working directly with enterprise or hyperscale cloud customers.
Job Type
Intel Contract Employee
Shift
Shift 1 (Mexico)
Primary Location
Mexico, Guadalajara
Additional Locations
Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Position of Trust
N/A
Work Model for this Role
This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.
ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.