Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Collections
- Contact resigned employees with outstanding negative final pay balances
- Send collection notices and related communications
- Monitor account status and follow up on outstanding balances
- Maintain records of collection activities and payment updates
- Prepare monthly collection status reports
- Company Benefits
- Life Insurance
- Coordinate with beneficiaries on claim requirements and document submission
- Monitor and track the status of life insurance claims
- Liaise with the insurance provider to ensure timely processing
- Other Responsibilities
- Perform other duties and responsibilities that may be assigned from time to time
- Provide support for payroll, benefits, and related operational activities as needed
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree or equivalent in any subject
- 1+ years of experience in Collection and associated processes
- Well versed with MS Outlook, Excel and Word document
- Proven excellent communication skills (oral and written)
- Proven negotiation skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.