Target
Bangalore,India
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.
At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.
Job Summary: As a Lead Operations Specialist, you will support Target’s curated marketplace: Target Plus to grow across various functions. This role combines data-driven decision-making, operational support, and process improvement, with a focus on maximizing GMV and ensuring smooth operations for both internal and external stakeholders. You will also identify areas for policy improvement, streamline workflows, and train team members, making a significant impact in a dynamic, agile environment. Note: As part of an agile organization, responsibilities may evolve over time based on changing business needs. Key Responsibilities across Functional Areas: Partner Acquisition & Vetting 1. Review and assess new partners, conducting opportunity and assortment analyses to grow the partner base and expand product offerings. 2. Support accurate and timely lead generation activities, including partner vetting, opportunity analysis, and assortment review.
Assortment Expansion & Item Management 1. Approve and launch new assortment items, ensuring alignment with business goals and conduct analyses to identify growth opportunities. 2. Perform weekly/monthly reporting on assortment health scores and item performance to optimize product visibility and sales.
Inventory Management 1. Advise partners on inventory levels based on seasonality, trends, and sales performance, ensuring healthy stock levels. 2. Monitor replenishment rates, out-of-stock trends, and provide recommendations to optimize inventory for maximum sales impact.
Return Dispute Resolution 1. Resolve return dispute cases by determining accurate payout amounts and ensure a timely response to partner queries. 2. Identify trends in return disputes, support regular business updates, collaborate with BU’s and fraud prevention teams to create abuse prevention guidelines.
Partner Reporting 1. Support weekly/monthly data reporting, competitor analysis, and dashboard automation, enhancing decision-making for partners and internal teams.
Promotional Execution 1. Analyze promo seasonality, identifying relevant promotional opportunities to support partner growth and assess promotional impact on sales and profitability. 2. Provide post-promotion analysis and recommend adjustments for future campaigns based on data insights.
Process Improvement & Project Management 1. Proactively identify and recommend improvements in operations, partner policies, and dispute resolution processes. 2. Lead at least one project aimed at enhancing efficiency or supporting partner growth; document processes to support smooth knowledge transfer for new hires.
Training & Knowledge Sharing 1. Support new team members with onboarding and training on dispute resolution, platform policies, and operational best practices. 2. Regularly provide updates to analysts and stakeholders on business operations, workload, and progress in team meetings and forums.
High attention to detail, curiosity, and a proactive approach, with a bias for action in a fast-paced, agile environment.