At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Job Description
As a Salesforce Service Cloud Architect, you will lead the transformation of the Merchant Acquiring ecosystem by designing scalable, AI-enabled solutions that support merchant acquisition, onboarding, servicing, fulfillment, and growth. Partnering with business, product, operations, and technology leaders, you will simplify complex processes, modernize customer and employee experiences, and deliver seamless end-to-end merchant journeys.
This role requires a strategic technology leader who can define target-state architectures, drive platform modernization, and leverage Salesforce Service Cloud, automation, AI, cloud technologies, APIs, and event-driven architectures to improve operational efficiency and unlock new business capabilities. You will lead enterprise-scale transformation initiatives, establish reusable architecture standards, and champion innovation, Agile delivery, DevSecOps, and operational excellence.
This is an opportunity to shape the future of merchant servicing at scale by modernizing platforms, streamlining workflows, enhancing customer experiences through AI, and delivering meaningful business outcomes.
Key Responsibilities
- Design and implement scalable Salesforce Service Cloud solutions to support customer service, case management, and contact center operations.
- Lead architecture, design, and development activities across Salesforce Service Cloud, Agentforce, Data Cloud, Apex, Lightning Web Components (LWC), Lightning Framework, Flows, and SOQL.
- Define end-to-end solution architectures, technical roadmaps, integration strategies, and future-state platform designs aligned with business objectives.
- Architect and develop enterprise integrations between Salesforce and internal/external systems using REST/SOAP APIs, middleware platforms, and event-driven architectures.
- Design and optimize customer engagement capabilities including Omni-Channel, Live Agent Chat, Einstein Bots, CTI integrations, and contact center technologies.
- Establish multi-cloud data models, oversee data migration strategies, and define data governance, security, sharing rules, and visibility frameworks.
- Drive Salesforce DevOps practices leveraging Salesforce DX, CI/CD pipelines, Git, automated deployments, and environment management.
- Lead discovery workshops, gather and analyze business requirements, create user stories, and translate business needs into scalable technical solutions.
- Create architecture diagrams, technical documentation, and reusable design patterns that promote scalability, performance, and maintainability.
- Collaborate with business, product, operations, and engineering teams to deliver high-quality solutions using Agile and Scrum methodologies.
- Provide technical leadership, mentor development teams, and guide onshore and offshore resources throughout the development lifecycle.
- Ensure adherence to Salesforce architecture standards, governance controls, security best practices, and operational excellence.
Basic Qualifications
- Bachelor’s degree, or equivalent work experience
- Five to six years of relevant experience
Preferred Skills & Experience
- 8+ years of software engineering experience with 5+ years of Salesforce architecture and solution design experience.
- Deep expertise in Salesforce Service Cloud, Agentforce, Data Cloud, Apex, Lightning Web Components (LWC), Lightning Framework, Flows, and SOQL.
- Strong experience implementing Omni-Channel, Live Agent Chat, Einstein Bots, CTI integrations, and customer service/contact center solutions.
- Proven experience designing and implementing enterprise-scale integrations using REST/SOAP APIs, middleware platforms, and event-driven architectures.
- Strong knowledge of Salesforce Data Cloud, data architecture, data migration strategies, governance frameworks, security models, and sharing/visibility rules.
- Hands-on experience with Salesforce DX, Git, CI/CD pipelines, release management, automated deployments, and environment management.
- Expertise in solution architecture, architecture documentation, technical roadmaps, and scalable cloud-based design patterns.
- Experience leading discovery sessions, requirements gathering, stakeholder management, and Agile/Scrum delivery practices.
- Strong leadership skills with experience managing cross-functional teams and mentoring onshore/offshore development teams.
- Ability to bridge business objectives and technical solutions while influencing stakeholders across multiple organizational levels.
- Salesforce certifications such as Application Architect, System Architect, or Certified Technical Architect (CTA) preferred.
- Excellent communication, presentation, and problem-solving skills with the ability to drive enterprise-wide technology transformation initiatives.
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our
disability accommodations for applicants
.
Benefits
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.