Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Intelligence Operations Analyst provides real-time monitoring and situational awareness within the Global Intelligence Operations (GIO) - Intelligence Operations Center (IOC), focusing on emerging incidents and security developments that could impact company personnel, assets, operations, or major activities.
Operating under established procedures and escalation protocols, the analyst tracks a range of hazards, including crime, civil unrest, terrorism, environmental threats, and public safety events, to deliver timely situational awareness, initial assessments, and reporting that support operational decision-making during routine and crisis situations.
This role supports senior intelligence professionals by ensuring accurate, current information is available for effective incident management and organizational continuity.
Primary Responsibilities
- Conduct continuous, real-time, all-source monitoring of global security events using open-source intelligence (OSINT), traditional media, and social media platforms to identify incidents and emerging risks with potential company impact
- Triage incoming information and alerts, identifying relevant and actionable details affecting employees, facilities, operations, executive travel, or major corporate activities
- Provide initial situational awareness and preliminary operational context for security incidents, including natural disasters, civil unrest, terrorism, criminal activity, active assailant events, and other disruptive threats
- Draft and disseminate timely incident notifications, flash alerts, and situational updates in accordance with established ESOC, CSOC, and Corporate Security procedures
- Maintain heightened monitoring during elevated threat periods, ensuring consistent information escalation on events impacting employee safety, assets, or operational continuity
- Assist senior analysts with information collection, research, and data aggregation in support of incident response, trend tracking, special projects, or deeper analytical products
- Accurately capture and maintain incident logs, alerts, and actions taken during shifts in accordance with established documentation standards to support continuity and after action review
- Collaborate with ESOC personnel, Corporate Security partners, and cross-functional stakeholders to ensure consistent situational awareness and information sharing
- Support rotational shift coverage, including nights, weekends, and holidays, to ensure uninterrupted 24/7/365 global monitoring coverage
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications
- 1+ years of experience in a security operations center, intelligence, emergency management, international relations, or a related field; relevant academic experience or internships may be considered
- Basic familiarity with OSINT sources, social media monitoring, and situational awareness tools
- Proficiency with standard office productivity tools (e.g., Microsoft Office applications)
- Demonstrated ability to rapidly review large volumes of information and identify relevant, time-sensitive, and actionable details
- Demonstrated solid written communication skills with the ability to summarize complex, fast-moving situations clearly and concisely
- Demonstrated ability to remain calm, focused, and detail-oriented in high-tempo or high-stress operational environments
- Demonstrated solid organizational skills with the ability to manage multiple tasks and competing priorities simultaneously
- Ability to work effectively within a rotational, shift-based schedule supporting 24/7 operations
Preferred Qualifications
- Demonstrated situational awareness and attention to detail
- Demonstrated operational discipline and adherence to defined procedures
- Demonstrated analytical thinking within established guidelines
- Demonstrated clear and concise written communication
- Demonstrated professional adaptability in a fast-paced operational environment
- Proven problem solving and sound judgment within defined authority
- Proven organization, prioritization, and task management skills
- Proven team collaboration and information sharing
Working Conditions
- In-person role based within the Country Security Operations Center (CSOC)
- Shift based schedule supporting 24/7/365 operational coverage, including nights and weekends
- Dayside, follow the sun shift schedule supporting operational coverage 7 days a week, including weekends
- Fast-paced, operationally focused environment supporting continuous security monitoring
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes , an enterprise priority reflected in our mission.