Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Intelligence Operations Analyst provides real-time monitoring and situational awareness within the Global Intelligence Operations (GIO) - Intelligence Operations Center (IOC), focusing on emerging incidents and security developments that could impact company personnel, assets, operations, or major activities.
Operating under established procedures and escalation protocols, the analyst tracks a range of hazards including crime, civil unrest, terrorism, environmental threats, and public safety events to deliver timely situational awareness, initial assessments, and reporting that support operational decision-making during routine and crisis situations.
This role supports senior intelligence professionals by ensuring accurate, current information is available for effective incident management and organizational continuity.
Primary Responsibilities
- Conduct continuous, real-time, all-source monitoring of global security events using open-source intelligence (OSINT), traditional media, and social media platforms to identify incidents and emerging risks with potential company impact
- Triage incoming information and alerts, identifying relevant and actionable details affecting employees, facilities, operations, executive travel, or major corporate activities
- Provide initial situational awareness and preliminary operational context for security incidents, including natural disasters, civil unrest, terrorism, criminal activity, active assailant events, and other disruptive threats
- Draft and disseminate timely incident notifications, flash alerts, and situational updates in accordance with established ESOC, CSOC, and Corporate Security procedures
- Maintain heightened monitoring during elevated threat periods, ensuring consistent information escalation on events impacting employee safety, assets, or operational continuity
- Accurately capture and maintain incident logs, alerts, and actions taken during shifts in accordance with established documentation standards to support continuity and after action review
- Collaborate with ESOC personnel, Corporate Security partners, and cross-functional stakeholders to ensure consistent situational awareness and information sharing
- Support rotational shift coverage, including weekends, and holidays, to ensure uninterrupted 24/7/365 global monitoring coverage
Working Conditions
- In-person role based within the Country Security Operations Center (CSOC)
- Work a daytime shift as part of a global follow-the-sun operating model, collaborating with teams across multiple regions to ensure continuous operational coverage seven days a week, including weekends
- Standard working hours are: Summer (Irish Time): 8:00 AM to 4:30 PM & Winter (Irish Time): 7:00 AM to 3:30 PM
- Fast-paced, operationally focused environment supporting continuous security monitoring
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications
- Proven experience in a security operations center, intelligence, emergency management, international relations, or a related field; relevant academic experience or internships may be considered
- Proven ability to rapidly review large volumes of information and identify relevant, time-sensitive, and actionable details
- Demonstrated solid written communication skills with the ability to summarize complex, fast-moving situations clearly and concisely
- Proven ability to remain calm, focused, and detail-oriented in high-tempo or high-stress operational environments
- Proven ability to work effectively within a rotational, shift-based schedule supporting 24/7 operations
- Demonstrated solid organizational skills with the ability to manage multiple tasks and competing priorities simultaneously
- Demonstrated familiarity with OSINT sources, social media monitoring, and situational awareness tools
- Demonstrated proficiency with Microsoft Office applications and other standard office productivity tools
Preferred Qualifications
- Demonstrated situational awareness and attention to detail
- Demonstrated operational discipline and adherence to defined procedures
- Demonstrated solid analytical skills within established guidelines
- Demonstrated problem-solving skills and sound judgment within defined authority
- Demonstrated team collaboration and information-sharing skills
- Demonstrated professional adaptability in a fast-paced operational environment
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.
#BBMEMEA