Amazon
Heredia, Heredia, CRI
At Amazon we strive to be Earth's most customer-centric company. Our passion for invention leads us to continually pioneer and globalise new businesses and customer offerings. As a result, Amazon continues to grow and evolve across many different
business lines. In supporting this growth and evolution, Amazon Finance Operations (FinOps) goal is to deliver seamless procure-to-pay, order-
to-cash and payroll processes that enable geographic and market expansion across all Amazon's businesses, from Retail, Digital and Advertising through to AWS, Leo and Logistics, while ensuring regulatory and legal compliance. As part of this growth we now seek a Customer Obsessed, Results Driven Program Manager for our FinOps Program Management Office (PMO) in the LATAM region.
This is no ordinary Program Management role. You will own the lifecycle of complex, cross-functional programs that touch every aspect of our diverse, fast-paced global operations — from defining program strategy and vision through to sustained delivery and continuous improvement. As a Program Manager, you will lead cross-functional teams to deliver large-scale business transformations, working backwards from the core problem to challenge assumptions, develop clear program tenets, and make smart trade-offs between competing priorities. You will leverage AI as a force multiplier across the entire delivery lifecycle — not as a peripheral tool, but as an integral part of
how you plan, coordinate, track, communicate, and deliver. From generating and stress-testing program plans, to automating status aggregation across workstreams, to producing launch readiness assessments and synthesising post-launch operational data into actionable improvements — you will set the standard for AI-augmented program delivery. You will bring high judgment to distinguish between one-way and two-way door decisions, driving rapid experimentation where possible while ensuring rigour for irreversible choices. You will take calculated risks in pursuit of breakthrough results,
understanding that significant progress on a bold objective often creates more value than perfectly delivering incremental improvements. Are you ready to redefine what's possible in Program Management? Apply now and join the Amazon team driving the future of global technology and innovation.
Who Are We Looking For?
The successful candidate will bring a demonstrated ability to manage the lifecycle of complex, cross-functional programs with considerable business impact. You will have a proven track record of delivering large-scale, complex business program implementations in fast-paced, deadline-driven and virtual environments, ideally involving systems development and integration.
You will demonstrate:
• Active, demonstrable use of AI across the program delivery lifecycle — from planning and dependency mapping through to launch coordination, status synthesis, risk identification, and post-launch analysis. We want someone who doesn't just knows about AI but who delivers programs differently because of it.
• The ability to work backwards from the problem — challenging assumptions about how things have been done, questioning whether existing approaches are still the right ones, and designing solutions from the core problem rather than defaulting to precedent.
• High-judgment decision-making — distinguishing reversible from irreversible decisions, applying appropriate rigour to each, and driving decisions confidently when data is incomplete.
• A metrics-driven approach that designs measurement frameworks that distinguish output metrics (delivery completion) from outcome metrics (business impact, stakeholder satisfaction) — while knowing when to trust judgment over data.
• The ability to distil complex scenarios into clear, compelling narratives and communicate persuasively at all levels — from technical engineering teams to Directors.
• A track record of optimising cross team processes, applying improvement methodologies and building mechanisms that lift team efficacy and delivery.
• Superior influencing and interpersonal skills to resolve conflicts, build consensus across organizations with different priorities, and drive cross-functional decision making without authority.
Key job responsibilities
Your responsibilities will span seven core dimensions:
• Stakeholder & Customer Understanding: Work closely with stakeholders across FinOps and partner teams to understand their processes, tools, and workflows. Gather requirements, identify needs and KPIs, separate real signal from one off requests, and drive discussions that lead to clear, aligned decisions.
• Systems & Technical Awareness: Understand the systems landscape deeply — automation limitations, integration dependencies, and scaling factors. Leverage AI across the full program lifecycle: build and test program plans, map dependencies, aggregate status, coordinate testing, assess launch readiness, and turn post launch data into clear recommendations.
• Strategic Thinking & Decision-Making: Work backwards from the problem, questioning proposals and testing assumptions rather than defaulting to how things have always been done. Distinguish between one-way and two-way door decisions, develop clear program tenets that guide prioritisation, and make smart trade-offs between time, effort, and deliverables with measurable success criteria.
• Solution Design & Process Architecture: Design scalable program mechanisms that create predictable process paths and ensure long-term success. Streamline or eliminate excess process, steer teams away from classic failure modes, and continually strengthen FinOps PMO effectiveness by delivering innovative improvement opportunities.
• Metrics & Judgment: Build measurement frameworks that distinguish output from outcome metrics. Identify the highest-leverage input metrics, use AI to synthesise cross-team status inputs use AI to synthesise status and identify early signs of delivery risk, and decide confidently even when data is incomplete.
• Execution & Results Delivery: Lead cross-functional teams to deliver complex programs from
initiation through to delivery, on time and with quality. Take calculated risks where and use AI to amplify personal capacity across the delivery lifecycle, and learn systematically from outcomes.
• Cross-Functional Leadership: Effectively communicate with and influence senior leaders up to Director level across multiple parts of the organisation. Write effective narratives, shape priorities and decisions without authority, build consensus through constructive dialogue, and help recruit, mentor, and develop others.
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.