Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
The Manager of Health Information Management (HIM) leads facility HIM operations and assigned staff to ensure accurate, timely, compliant management of patient health information. This role drives continuous improvement, strengthens client relationships, and is accountable for customer service, quality, financial, and operational performance measures. The Manager provides coaching to facility-based leaders and employees while fostering a transparent, inclusive, and patient-centric culture.
Primary Responsibilities:
- Lead, coach, and develop facility supervisors and HIM staff to achieve service, quality, productivity, and financial goals
- Monitor performance against client and Optum key performance indicators and Service Level Agreement commitments; develop corrective action plans when results fall below target
- Ensure accurate and timely patient health information workflows through routine audits, compliance reviews, and quality assurance activities
- Lead customer and client experience improvement initiatives, evaluate survey feedback, and implement measurable interventions to address barriers
- Provide facility-level oversight for HIM and related revenue cycle performance improvement processes
- Develop, implement, and maintain policies and procedures that improve operational efficiency and support regulatory compliance
- Interview, select, onboard, schedule, engage, and develop employees while promoting retention, inclusion, and cost-effective staffing
- Collaborate with clients, physicians, clinics, employees, and cross-functional departments; conduct regular meetings to share information and provide performance feedback
- Manage assigned personnel, budgets, and resources and prepare reports using accurate, statistically sound information
- Lead special projects by developing work plans, coordinating resources, tracking milestones, and communicating results
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- RHIT or RHIA certification, or active enrollment in an accredited Health Information Management program with a demonstrated path toward obtaining RHIT (2-year program) or RHIA (4-year degree program) certification
- 2+ years of leadership experience in Health Information Management or healthcare operations
- 2+ years of experience monitoring operational performance measures, quality outcomes, or service-level commitments
- 1+ years of experience coaching employees, delivering performance feedback, or supporting employee development
- 1+ years of experience using Microsoft Excel, Word, PowerPoint, and SharePoint in a professional environment
- Working knowledge of health information management practices and healthcare privacy, documentation, or records requirements
- Local to Santa Maria, CA and willing to work onsite 5 days/week
- Driver's License and access to reliable transportation
Preferred Qualifications:
- RHIT or RHIA certification
- 1+ years of consulting, project management, or union environment experience
- Experience with electronic health record and major HIM technology platforms
- Working knowledge of applicable federal and state requirements and standards from healthcare regulatory or accrediting organizations
Skills and Competencies
- People leadership and employee development
- Operational and financial accountability
- Client relationship and customer experience management
- Change leadership and continuous improvement
- Program and project management
- Data-informed decision-making
- Clear communication and cross-functional collaboration
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.