Citi is looking for a Securities Services Client Service AVP to join our Securities Services Operations team in Japan, where you will serve as the primary point of contact for institutional investors while taking direct ownership of client and their securities transaction in Japan market. You will work within a globally connected team to deliver exceptional service outcomes and operational excellence for some of Japan's most significant institutional clients.
このポジションについて
Citiは、証券サービス・オペレーション部門において、クライアントサービス担うAVP（Assistant Vice President）を募集しています。
本ポジションは、国内外の機関投資家に対して高品質なサービスを提供しながら、有価証券の清算・決済・調査業務を一体的に担う、やりがいのある役割です。日本株式・債券の決済照合（国内外投資家向け）、担保・質権設定、コーポレートアクション処理など、日本市場特有の業務に精通した方を歓迎します。
グローバルな金融機関であるCitiで、日本の機関投資家をサポートする最前線のポジションとして、ご自身のキャリアをさらに発展させたい方のご応募をお待ちしています。
主な業務内容（抜粋）
- 機関投資家からの決済・ポートフォリオに関する問い合わせ対応
- クライアントの定期的なサービスレビューミーティング
- 日本株式・債券の取引照合、清算、決済（居住者・非居住者双方）
- 担保・質権設定に関する業務（日本市場）
- コーポレートアクションに関する問い合わせの対応
- 業務効率化・デジタル化に向けたプロセス改善への貢献
- 社内外のプロジェクト
応募要件（抜粋）
- 証券決済業務または保管振替業務（カストディ）における実務経験
- クライアントサービスの経験
- 日本語および英語のビジネスレベルの読み書き・会話能力
- 日本証券業協会（JSDA）資格保有者（必須）
- AIを使用した業務経験
Responsibilities
- Serve as the primary contact for institutional clients on all matters relating to settlement processes, portfolio queries, and asset services, ensuring issues are resolved accurately and on time.
- Manage the end-to-end clearance, settlement, and investigation of securities and derivatives transactions originating from trading desks and branch offices.
- Coordinate with internal and external partners to deliver client service that consistently meets expectations, escalating and resolving complex issues before they impact clients.
- Process Japanese equity and fixed income trade and settlement matching for both domestic and non-resident clients, including collateral and pledge management.
- Oversee corporate actions processing, ensuring clients receive accurate and timely notifications and entitlements.
- Identify gaps in existing workflows and formulate process improvements that reduce risk and increase settlement efficiency.
- Contribute to strategic projects including new product launches, platform upgrades, and digitalization initiatives that enhance the client experience.
- Guide junior team members through on-the-job coaching, sharing expertise in securities settlement and client service best practices.
Required Qualifications & Skills
- Hands-on experience in securities settlement operations or custody operations, with specific knowledge of Japanese equity and fixed income trade and settlement matching for domestic and non-resident clients.
- Demonstrated ability to manage institutional client relationships, resolving service issues and maintaining high client satisfaction in a fast-paced environment.
- Knowledge of collateral and pledge management practices in the Japanese market.
- Business-level proficiency in both Japanese and English, enabling effective communication with clients and global internal teams.
- Bachelor's degree or equivalent professional experience.
- JSDA certification (regulatory requirement for this role in Japan).
Beneficial Skills & Qualifications
- Experience with derivatives transaction processing, including analytical support for trading desk review.
- Familiarity with data analysis tools and reporting applications used in securities operations environments.
- Prior involvement in project implementation for new financial products, services, or platform upgrades.
- Proficiency in using AI tools such as Copilot or ChatGPT to improve productivity and support day-to-day decision-making in a financial services environment.
- Ability to evaluate AI-generated outputs critically, applying sound judgement to verify accuracy and quality before acting on results.
- Experience applying AI for research, analysis, content creation, or workflow automation to improve operational efficiency.
What We Offer
At Citi, you will take on a senior client-facing role within a globally connected Securities Services Operations team, where your decisions directly shape the quality of service delivered to key institutional investors in Japan.
- A senior platform with genuine dual ownership across client service and transaction management, giving you broad influence over both client outcomes and operational performance.
- Involvement in digitalization and process improvement projects that directly shape how Citi delivers securities services in Japan.
- Access to learning and development resources to support your growth at AVP level and build expertise across a global financial institution.
- Collaboration with regional and global teams, providing exposure to international securities markets and cross-border operations.
- Competitive compensation and a benefits package aligned to the Japan market.
Join Citi's Securities Services Operations team in Japan and take ownership of a role where your expertise in client service and transactions management will directly influence outcomes for institutional investors.
Job Family Group
Customer Service
Job Family
Institutional Customer Service
Time Type
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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