Mastercard
Mexico City, Mexico
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Analyst, Account Management
About Arcus
Arcus' leading Payments Platform enables businesses to launch and scale innovative payment experiences across Latin America.
As part of Mastercard's Commercial & New Payment Flows (CNPF) organization, Arcus is helping modernize how businesses and consumers move money through digital payment solutions in Mexico and across the region.
Overview
The Analyst, Account Management will support the growth, retention, and success of Arcus' client portfolio by providing analytical, operational, and relationship management support. Working closely with clients and internal stakeholders, this role helps drive client satisfaction, business growth, and operational excellence.
In This Role You Will
Support the management and growth of strategic client relationships.
Build and maintain relationships with business, product, operational, and technical stakeholders.
Analyze client performance, transaction trends, and key business metrics.
Develop reports, dashboards, and client-facing presentations.
Identify opportunities for account growth and product adoption.
Coordinate with Product, Operations, Technology, Finance, and Customer Support teams to address client needs.
Support onboarding, implementations, and ongoing client initiatives.
Maintain accurate account information and activity within Salesforce and other internal systems.
Contribute to process improvements and operational efficiency initiatives.
Who We Are Looking For
Bachelor's degree in Business, Finance, Economics, Engineering, Technology, or a related field.
1-3 years of experience in Account Management, Customer Success, Sales, Client Services, Fintech, SaaS, Payments, or a related field.
Experience managing customer relationships and working with cross-functional teams.
Strong analytical, communication, and problem-solving skills.
Interest in financial services, payments, and technology.
Experience with Salesforce or CRM platforms preferred.
Advanced proficiency in Excel and PowerPoint.
Fluent in English and Spanish.
Key Success Measures
Client satisfaction and responsiveness.
Quality of reporting and business insights.
Product adoption and account growth support.
Timely resolution of client issues and requests.
Accuracy of CRM and account data.
Effective execution of client-facing initiatives.
This role offers an opportunity to work at the intersection of payments, technology, and client success while supporting the growth of Mastercard's Commercial & New Payment Flows business in Mexico and across Latin America.
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: