Accenture
Cleveland, OH
+ 41 other locations
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.
We are seeking an exceptional consulting leader to serve as our Modern Service Management Lead, a senior L5 position with enterprise-wide ownership of IT Service Excellence and the operating model required to achieve it. This role sits at the intersection of discipline and reinvention — maintaining the governance rigour of ITIL while fundamentally re-engineering service management processes to unlock automation, AI-augmented operations, and agentic workflows. The individual in this role is both a trusted operator and a transformational force: equally comfortable defending control frameworks to a CIO as they are challenging legacy process thinking to drive the next generation of service delivery. They sell, shape, and remain personally accountable for the programs they win.
Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 09/29/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range California $163,000 to $413,600 Cleveland $150,900 to $330,900 Colorado $163,000 to $357,400 District of Columbia $173,500 to $380,500 Illinois $150,900 to $357,400 Maine $138,800 to $304,400 Maryland $163,000 to $357,400 Massachusetts $163,000 to $380,500 Minnesota $163,000 to $357,400 New York $150,900 to $413,600 New Jersey $173,500 to $413,600 Virginia $150,900 to $380,500 Washington $173,500 to $380,500
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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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