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The Epic Manager will provide strategic and operational leadership for the Epic Beacon and Willow application teams, serving as the primary liaison between business stakeholders, clinical operations, and information technology. This role is responsible for overseeing application design, implementation, optimization, and support activities while developing a high-performing team of Epic professionals. The manager will drive adoption of best practices, mentor team members, and partner across the organization to deliver innovative, scalable solutions that improve patient care, operational efficiency, and end-user experience.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities
- Supervise Epic application design, development, maintenance activities of applications under direct purview
- Collaborate with end users to design Epic Clinical Beacon and Willow workflows by suggesting corrective adjustments or enhancements
- Partner with business and technology stakeholders to identify, evaluate, and implement AI-enabled, automation, and digital solutions that improve workflows, operational efficiency, decision-making, and the overall user experience within the Epic ecosystem.
- Determine staffing requirements, perform capacity planning for resources and supervise the work of direct reports to ensure that team is functioning effectively and efficiently
- Serve as a mentor, resource, and primary advisor for all direct reports
- Provides technical/clinical workflow guidance including application configuration. Reviews, analyzes, and evaluates systems needs to develop recommendations for customers
- Lead all phases (design, build, testing) of medium to large scale Epic projects, including software upgrades, implementation of new modules and significant optimization initiatives
- Provide support for application incidents reported through the help desk; including 24/7 on call coverage as required
- Manage in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
- Work with department representatives to analyze needs and translate these into system design
- Assist team to translate business requirements into functional specifications and manages changes to specifications; prioritize, coordinate, and implement updates and requested changes to the system; reviews and tests each new release; troubleshoots problems and questions from end users
- Manage and develop solid relationships with end user communities, customers and business partners
- Facilitate communication with stakeholders from initial requirements to final implementation
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- Active Epic Beacon Certification
- Active Epic Willow Inpatient Certification
- 6+ years of experience in healthcare and information technology
- 3+ years of hands-on Epic configuration and build experience
- 2+ years of lead experience within Epic space
- Experience configuring and supporting oncology, infusion and pharmacy workflows including clinical notes, orders, order sets, medication dispensing, general medication maintenance, medication administration record and infusion protocols
- Proficiency with MS Project, Excel, PowerPoint, and SharePoint
- Proven excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation
- Ability and willingness to travel up to 25%
Preferred Qualifications
- Active pharmacist license
- Certification in Service Management, Project Management, or Business Analysis
- Formal team leadership experience in Epic space
- Ambulatory and clinical decision support experience and certifications in addition to the certifications listed above
- Clinical experience in oncology, infusion and/or pharmacy
Key Competencies
- Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
- In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications
- Develops and implements performance improvement initiatives aimed at improving end user service, operating costs, group functions & productivity
- Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills
- Demonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
- Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.