Fidelity Investments
Smithfield, RI
Job Title:
Senior Carrier Relationship Manager
As a Senior Carrier Relationship Manager, you will lead strategic engagement with Fidelity Medicare Services’ most complex and high-impact insurance carrier partners, including large national carriers and select regional carriers. This role is responsible for advancing enterprise business objectives, enhancing service delivery, and identifying new growth opportunities through highly strategic partnerships.
You will serve as the primary owner of these key carrier relationships, driving enterprise-level strategy, leading contract negotiations, and influencing carrier performance and alignment. This role requires a strong blend of executive relationship management, operational leadership, and deep Medicare industry expertise.
As a senior individual contributor and key member of the Carrier Management and Business Enablement (CMBE) Leadership Team, you will also play a broader leadership role across the organization by providing mentorship, guidance, and peer support to team members, as well as contributing to cross-functional initiatives and overall team success.
This role will report to the Head of Carrier Management and Business Enablement.
Strategic Partnership Leadership: Lead and own executive-level relationships with large national carrier partners and select regional carriers developing and executing plans aligned to with Fidelity Medicare Services business objectives
Carrier Portfolio Management: Own a portfolio of complex, high-impact carrier relationships, ensuring performance, growth, and long-term alignment, while driving accountability and alignment across internal and external stakeholders supporting these partnerships
Performance and Operational Excellence: Define and oversee service level expectations, KPIs, and performance metrics across assigned carriers conducting comprehensive annual carrier evaluations assessing performance, alignment with customer needs, and competitive positioning
Growth and Expansion: Identify, evaluate, and onboard new carrier partners to enhance market competitiveness and expand offerings driving innovation and joint growth initiatives with carrier partners
Contract and Negotiation Leadership: Lead complex contract negotiations and re-negotiations to mitigate risk and improve financial outcomes (e.g., commissions, service terms). Maintain deep expertise in contractual obligations and regulatory requirements
Escalation and Governance: Serve as the primary escalation point for high-impact carrier issues and audits ensuring timely resolution and compliance with contractual and regulatory standards
Cross-Functional and Enterprise Influence: Act as a subject matter expert in enterprise initiatives across training, compliance, marketing, and operations facilitating strategic collaboration and knowledge sharing between internal teams and carrier partners
Leadership and Team Contribution: Serve as an active member of the CMBE Leadership Team contributing to broader team initiatives and supporting organizational priorities including mentorship, coaching, and peer guidance.
Execution Excellence: Ensure accountability for deliverables, follow-ups, and outcomes from carrier engagements delivering disciplined execution against strategic and operational priorities
Fidelity Medicare Services provides customers with tools and advice to help them select and purchase Medicare coverage that meets their health and financial needs. As a health insurance broker partnering with leading carriers, this team is building a highly strategic capability to support millions of Americans.
As part of this innovative and growing organization, the Senior Carrier Relationship Manager plays a critical leadership role in shaping carrier strategy, strengthening partnerships, and driving long-term business success.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Client Service
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.