General Dynamics IT
Any Location / Remote
Pipeline
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
MBI (T2)
Job Family:
Software Engineering
ServiceNow Agile Development, ServiceNow IT Service Management (ITSM), ServiceNow Platform, ServiceNow Web Services
None
5 + years of related experience
No
Job Description:
GDIT is partnering with the Department of Veterans Affairs (VA) to modernize and secure the enterprise network that supports millions of Veterans nationwide. As a ServiceNow Developer, you will design, engineer, and implement enterprise‑grade ServiceNow (SNOW) capabilities that enhance operational visibility, automate critical workflows, improve data quality, and streamline processes across Core Network Services (CNS). This role delivers hands-on development support for VA’s SNOW platform, enabling the VA to modernize network operations, strengthen configuration management, accelerate change processes, and deliver secure, reliable infrastructure services.
In this role, you will lead SNOW development aligned with VA enterprise standards and federal cybersecurity requirements. You will build and maintain CNS data models, strengthen CMDB accuracy, integrate SNOW with monitoring tools and network systems, develop workflow automation that reduces operational burden, and deliver dashboards that provide actionable insights for leadership. You will also support VA’s platform governance and help sustain CNS operational excellence through scalable, mature ServiceNow capabilities.
• Design, develop, and maintain ServiceNow solutions that support CNS enterprise requirements, including ITOM, CMDB, Discovery, Service Mapping, and scoped applications. • Perform hands-on SNOW development using JavaScript, SNOW scripting, Client Scripts, Business Rules, Script Includes, platform APIs, and custom scoped app frameworks. • Develop and maintain the CNS SNOW Data Model, including CI classes, relationships, dependencies, and full documentation sets. • Enhance CMDB quality by aligning CI structures with Discovery, Service Mapping, and ITOM processes, remediating data gaps, and improving relationship accuracy. • Configure, customize, and deploy CNS‑specific Incident, Change, Problem, and Configuration workflows aligned with ITIL v4 and CNS operational processes. • Build SNOW integrations using REST, SOAP, MID Server, IntegrationHub, and related SNOW integration technologies to ingest network events, automate change requests, and improve operational response. • Develop automation using Flow Designer, orchestration logic, and data-driven workflows to support CNS incident response, change control, and operational maturity. • Create dashboards, KPIs, analytics, and leader-facing reporting capabilities that enhance CNS operational visibility and support decision-making. • Deliver detailed SNOW technical documentation including configuration guides, SOPs, architecture diagrams, release notes, test results, and operational support procedures. • Provide knowledge transfer and training sessions to ensure VA personnel can sustain, extend, and optimize delivered SNOW capabilities. • Support enterprise change, incident, and configuration management through advanced SNOW workflow development and platform enhancements. • Help drive CNS modernization efforts through automation, improved data governance, and enhanced ServiceNow platform reliability and scalability
• Bachelor’s degree AND 5+ years of relevant experience • Experience developing solutions on the ServiceNow platform (scripting, integrations, CMDB, workflows, ITOM, Discovery). • Hands‑on experience with Flow Designer, MID Server, Service Mapping, and enterprise CMDB maintenance. • Experience supporting enterprise Incident, Change, Problem, and Configuration Management workflows. • Strong understanding of JavaScript, REST/SOAP integrations, SNOW APIs, scoped application development, and ServiceNow architecture. • Familiarity with enterprise network operations (DNS, DHCP, IPAM, routing/switching, load balancing, monitoring tools). • Excellent communication skills with the ability to support multi‑vendor, cross‑discipline engineering teams. • Ability to support escalations or major incident needs as required.
• ServiceNow Developer or Architect certifications • ITIL v4 certification • Experience supporting large federal agencies or enterprise infrastructure programs • Familiarity with NIST, TIC 3.0, RMF, and other federal cybersecurity frameworks • Experience with CMDB normalization, relationship mapping, Discovery troubleshooting, and Service Mapping integration
• Must be able to obtain a Public Trust clearance • Remote
• Mission‑focused culture supporting those who serve • AI‑powered career advancement tools and robust internal mobility • Competitive pay, benefits, 401(k) match, and wellness programs • A collaborative, innovative, military‑friendly workplace • Opportunities to modernize VA’s enterprise ServiceNow ecosystem and strengthen automation across nationwide infrastructure operations
The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Less than 10%
Hybrid
Work Location:
Any Location / Remote
Additional Work Locations:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans