Citi
Kuala Lumpur Selangor Malaysia
Citi Private Bank serves some of the world's most sophisticated clients, including ultra-high-net-worth individuals, entrepreneurs, executives, and family offices. Through our global footprint and decades of expertise, we deliver personalized wealth management, banking, lending, and investment solutions that help our clients achieve their financial objectives.
The Fraud Operations Analyst 2 is responsible for reviewing fraud alerts, investigating unusual account activity, and engaging directly with Citi Private Bank clients to validate transactions and mitigate fraud risk. The successful candidate will demonstrate strong analytical capabilities, sound risk judgment, and a commitment to providing best-in-class client service.
Monitor fraud detection systems to identify potentially suspicious transactions and activities.
Investigate fraud alerts across multiple banking and payment channels.
Conduct outbound calls to Citi Private Bank clients to authenticate transactions and verify account activity.
Take ownership of the structured management and resolution of fraud-related customer complaints, ensuring a high level of client satisfaction.
Analyze account behaviors and transactional patterns to assess fraud risk.
Make risk-based decisions in accordance with established fraud policies and procedures.
Escalate complex or high-risk cases appropriately.
Document investigations and case actions accurately and comprehensively.
Identify emerging fraud trends and recommend control enhancements.
Collaborate with Fraud Strategy, Operations, Risk, Compliance, and business partners.
Support business continuity and operational readiness within a 24/7 operating environment.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Operations - Services
Fraud Operations
Full time
Please see the requirements listed above.
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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