Amazon
Mexico City, Mexico City, MEX
The Workplace Incident Management (WIM) Team is searching for a WIM Investigator II to join the team. In this role, you will conduct investigations and threat assessments involving acts of violence, threats of violence and potential for violence/concerning behaviors. This position is an individual contributor and will report to the Regional WIM Manager, AMER Region.
The WIM Investigator II is responsible for the day-to-day management of workplace incidents. To accomplish this, the WIM Investigator II will use knowledge and skill to decide which actions to take to meet goals, design short-term solutions, and deliver with limited guidance. The WIM Investigator II will lead multi-disciplinary teams comprised of cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal) and security partners (e.g., site security, intelligence analysts) to assess behavior, investigate actions, and implement appropriate.
Key job responsibilities
• Work collaboratively with cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal) and security partners (site security, intelligence analysts) to meet team goals.
• Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons, deciding which actions to take and designing short-term solutions with limited guidance.
• Organize, prioritize, and investigate multiple incidents concurrently, as part of a caseload, with overlapping deadlines and changing priorities—making trade-offs between time, quality, and resources.
• Conduct interviews of impacted employees, witnesses, and/or persons of interest.
• Analyze CCTV video, access control systems, and other data collection capabilities.
• Use an internal case management system for documentation of threat assessments and/or investigations.
• Deliver detailed, well-organized, factual, and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents. Communication must be clear and concise in both verbal and written formats (e.g., narratives, executive summaries, proposal docs, fear management approaches).
• Optimize operational excellence procedures and processes to improve team efficiency.
• Provide guidance to peers and regularly support and mentor team members.
• Develop mitigation/management plans — Recommending and implementing risk mitigation strategies beyond just "protective measures"
• Training and awareness — Provide workplace violence prevention training, education, and outreach to employees and managers
• After-action reviews — Conduct post-incident reviews and managing corrective action efforts
• Emergency/on-call response — Availability for after-hours emergencies
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
Bachelor's degree or equivalent in Business, Criminal Justice, Social Work, Human Resources, Psychology, or related field from an accredited college or university
Experience in guiding, training and mentoring others, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
Master's degree or equivalent in Business, Criminology, Social Work, Human Resources, Psychology, or related field from an accredited college or university
Demonstrated ability to optimize procedures and processes and contribute best practices across teams
Experience managing project work streams and delivering milestones with limited guidance
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.