Capital One
Alabang, Muntinlupa City
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Coordinator, Shopping Customer Service Operations
The Capital One
Shopping
Customer Service Operations team is responsible for interacting with customers through written customer support tickets, answering questions about Capital One
Shopping
products, rewards, etc and completing customer service tasks for Capital One
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accounts.
Along with excellent writing, typing and customer service skills, the associates in this role must demonstrate an ability to quickly and efficiently answer customer’s questions while anticipating outcomes. The
Shopping
Customer Service Operations Coordinator will have the ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment in decision making and possess strong communication skills required to interact with internal and external customers on a daily basis.
Educational Background: At least 2 years of college or equivalent work experience
Experience in identifying, recommending, and executing process improvements
Proficient in Google Suite products
Stakeholder Management Experience
Customer service experience in a financial services environment or banking services environment
Excellent verbal and written communication skills
Strong attention to detail
Strong time management skills
Strong judgment & problem solving skills
Self starter and can manage workload independently
Open to working in Alabang
Amenable to a Hybrid Setup and a Work Schedule of 10 PM - 7 AM / 1 AM - 10 PM MLA
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).