Adobe
Bangalore
+ 1 other location
The Senior Manager, GSS India- provides leadership and governance for ISOC and its expanding JAPAC support mandate, while strengthening regional incident readiness and business resilience. The role integrates security operations center governance, intelligence-led monitoring, Incident Management Team (IMT) preparedness, incident coordination, Business Continuity Planning (BCP), and continuous improvement into a coherent operating model. This is a senior, critical leadership role with accountability for outcomes, readiness, governance, and cross-functional coordination. Day-to-day monitoring and control room execution remain with the ISOC operational leadership and analyst teams.
ISOC Leadership & Governance • Provide end-to-end leadership and governance for ISOC performance, service delivery, operating procedures, service levels, escalation protocols, quality, and risk controls. • Guide the evolution of ISOC as a scalable, intelligence-driven regional hub supporting India and JAPAC. • Ensure effective 24x7 monitoring, triage, notification, escalation, incident documentation, and employee assistance support. • Establish meaningful performance indicators, trend analysis, assurance reviews, and leadership reporting. • Drive process standardization, technology enablement, automation, workforce capability, and continuous improvement in partnership with GSS Technology and Systems.
JAPAC Regional Support • Lead the operational readiness and phased expansion of ISOC support for JAPAC, including service scope, coverage, handoffs, escalation pathways, and regional operating protocols. • Work closely with the Regional Director, JAPAC, regional GSS leaders, and in-country stakeholders to align ISOC support with regional priorities and global GSS standards. • Promote consistent regional situational awareness, risk monitoring, incident visibility, and timely escalation across supported markets. • Ensure ISOC regional support complements, and does not replace, local response ownership and country-specific requirements.
Incident Management Team Readiness & Coordination • Support the Regional GSS Lead in maintaining IMT readiness, governance, rosters, activation protocols, escalation criteria, and supporting documentation. • Coordinate IMT preparedness activities, including periodic touchpoints, tabletop exercises, simulations, training, and lessons-learned reviews. • Enable effective incident coordination through timely situational awareness, action tracking, Emergency Notification System support, meeting records, and stakeholder updates. • Support After-Action Reviews and track corrective and preventive actions to closure. • Maintain alignment among the regional IMT, local Emergency Response Teams (ERTs), the Corporate Crisis Management Team (CMT), GSOC, and ISOC. 4. Business Continuity & Operational Resilience • Coordinate GSS India Business Continuity Planning requirements in alignment with 1-Adobe Enterprise Resilience (1-AER), enterprise BCP processes, and applicable Site Recovery Plans. • Partner with business and functional stakeholders on Business Impact Analyses (BIAs), continuity plans, recovery priorities, and testing or assurance activities. • Connect BCP, incident management, emergency response, and site recovery arrangements to support a coordinated response and recovery model. • Maintain current, controlled, and audit-ready documentation, with clear ownership and remediation tracking. • Identify resilience gaps, dependencies, and improvement opportunities and provide transparent reporting to leadership.
Cross-Functional Partnership • Work as an integrated partner with India Security Operations, Security Systems & Technology, and Environmental Health & Safety / Safety leadership to ensure coordinated delivery across people, places, and technology. • Partner with Site Operations and Safety teams during incidents, exercises, recovery activities, and operational readiness reviews. • Build effective relationships with regional GSS leaders, Employee Experience, Employee Communications, Legal, Corporate Risk, Adobe Technology Services, Global Site Operations, Travel, and other subject matter experts. • Clarify roles, decision rights, handoffs, and escalation paths across partner functions to prevent duplication and strengthen accountability.
Governance, Reporting & Improvement • Prepare concise executive briefings, dashboards, decision papers, and incident or resilience updates for India and regional leadership. • Maintain SOPs, playbooks, control documentation, action trackers, and governance rhythms for the role portfolio. • Use operational data, incident trends, exercise findings, and stakeholder feedback to prioritize improvements and investment needs. • Support budget planning, supplier governance, workforce planning, audit actions, and capability development relevant to ISOC and resilience.
• Internal: Director, India Safety & Security; India Security Operations Lead; Security Systems & Technology Lead; Environmental Health & Safety / Safety Lead; ISOC operational leadership and analysts. • Regional: Regional Director, JAPAC; country and regional GSS leaders; GSOC; relevant JAPAC stakeholders. • Cross-functional: Global Site Operations, Employee Experience, Employee Communications, Legal, Corporate Risk, Adobe Technology Services, Travel, Enterprise Resilience, and other IMT members. • External: Service providers and suppliers supporting ISOC, risk monitoring, emergency notification, continuity, and specialist response capabilities.
• Bachelor's degree or equivalent relevant professional experience; professional certifications in security, incident management, emergency management, or business continuity are preferred. • Progressive experience in security operations, security operations center leadership, incident or crisis management, business continuity, resilience, or a related discipline. • Demonstrated experience leading or governing a SOC, GSOC, ISOC, or comparable 24x7 operational environment. • Experience coordinating cross-functional incident response, exercises, After-Action Reviews, and corrective action programs. • Experience working across multiple countries, cultures, or time zones, preferably within JAPAC. • Strong executive communication, stakeholder management, analytical, and governance capabilities. • Credential such as CPP, CBCP, ISO 22301 Lead Implementer/Auditor, CEM, MBCI, ICS Certifications, will be an added advantge
• Operational leadership and disciplined execution • Incident command support and decision-making under pressure • Business continuity and operational resilience • Intelligence-led monitoring, risk assessment, and trend analysis • Executive communication and stakeholder influence • Cross-functional collaboration without reliance on direct authority • Process improvement, technology enablement, and change leadership • High standards of integrity, confidentiality, accountability, and duty of care Measures of Success • ISOC service reliability, escalation quality, response timeliness, and stakeholder confidence. • Effective and sustainable expansion of ISOC support across JAPAC. • IMT readiness demonstrated through current rosters, training, exercises, activation support, and action closure. • Improved alignment among ISOC, India Security Operations, Systems & Technology, Safety, and regional GSS leadership. • Current and tested continuity and recovery arrangements for in-scope GSS functions and sites. • Clear, timely, decision-useful reporting on incidents, risk trends, readiness, and improvement priorities. • Sustained closure of audit, exercise, incident, and resilience improvement actions.
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