Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.
Primary Responsibilities
- 30% Commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction. Endorses mutual respect amongst all members of the healthcare team. Practices positive guest/peer relationships and works with others to promote an efficient and effective team. Demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients
- 30% Processes check-in and check-out on POS system and displays knowledge of all POS functions. Collects appropriate fees, co-pays, deductibles, self-pay and bad debt balances, surgical pre-payments and coinsurance amounts as determined and documented by Financial Review personnel to meet collection standards set by Operations. Issues receipts for all monies taken. Assists patients in setting up payment plans with the Central Business Office. Interacts with patients to discuss account information
- 25% Provides assistance to process patients quickly and efficiently. Ensures accurate information is obtained and conveyed to the patient. Processes registration of new patients including name search and account set up with insurance and demographic information. Relays information regarding wait time to patients. Assists with filling out forms and paperwork required by the clinic. Updates patient demographics in Epic. Answers questions and provides assistance to patients either directly or by referring them to the appropriate person or department. Contacts third party carriers to verify insurance coverage, benefits and eligibility when indicated. Appropriately documents insurance information in Epic and performs proper routing to patient account analysts. Obtains necessary corporate account/worker's compensation information. Reviews work queues daily and performs corrections needed
- 10% Performs cash control procedures for daily accounting of opening cash and balancing of ending cash
- 5% Performs other duties as assigned by the site manager
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School diploma or G.E.D
- 1+ years of direct face to face customer service experience
- 1+ years of cash handling or collections experience
- 6+ months of experience in a customer facing role within a medical office, healthcare setting or other service-related industry or 1+ years KSC ASR I or HIM Tech experience with 6+ months ASR II cross-training experience and the successful completion of Epic Front Desk Training or 2+ years of KSC CBO, Managed Care or Contact Center experience
- Experience with computers and Windows based software
- Knowledge of customer service principles and practices
- Proven excellent verbal and written communication skills
- Proven basic Math ability
- Proven excellent professional and personal presentation style
- Proven ability to speak, write and understand English
Preferred Qualifications
- Associate or bachelor's Degree in related field
- 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
- 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans
- 2+ years of direct face to face customer service experience
- 1+ years of cash handling or collections experience in a medical office setting
- Knowledge of electronic medical record systems
- Proven ability to use Microsoft software applications including Word and Excel
- 10-key touch
- Bilingual- English/Spanish
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.