Key Responsibilities
- Process customer returns in accordance with company policies and procedures
- Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation
- Coordinate vendor credits and replacements as required, following established guidelines
- Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy
- Maintain accurate records of all return transactions and associated documentation
- Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation
- Process receiving paperwork and update inventory systems accurately
- Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing)
- Support inventory accuracy through routine checks and report discrepancies to leadership
- Generate and review standard reports related to returns, damaged goods, and inventory exceptions
- Coordinate with receiving and store teams to ensure efficient product flow
- Maintain organization of backroom and return areas
- Follow all safety procedures related to material handling, hazardous materials, and equipment use
- Identify and properly handle hazardous or restricted items in accordance with guidelines
- Maintain a clean, organized, and safe work environment
- Provide basic support for customer return inquiries when needed
- Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures
- In addition, the Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions. Responsibilities include maintaining accurate record retention, confirming inbound and outbound truck schedules, and completing daily and weekly operational reports. This role also involves managing items that are out for repair, handling claims and inventory adjustments and providing support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed
- This individual may be held accountable for other duties as assigned
Preferred Qualifications
- High school diploma or GED
- 1 year of experience processing and filing merchandise receiving paperwork
- 1 year of experience with store inventory receiving and administration
- 6 months of experience in warehouse data entry/bookkeeping
- 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
- 6 months of retail experience accepting or processing returns
About Lowe’s
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.