Microsoft
United States, District of Columbia, Washington D.C.
MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
The mission of the Services Portfolio and Delivery (SP&D) organization is to unify Microsoft's services portfolio, delivery organizations, workforce planning, operations, and skilling into one connected engine that delivers customer outcomes faster, with greater consistency, scale, and operational excellence. Within SP&D, Success Services Delivery (SSD) accelerates customer outcomes by enabling customers to securely adopt, optimize, and innovate with Microsoft technology through scalable delivery excellence, automation, and trusted partner execution.
We are looking for a Cloud Solution Architect to join the GSCD team. You are responsible for delivering Success Programs directly to government, sovereign, and regulated customers where delivery requires security clearances, citizenship, residency, FTE-only delivery, or sovereign cloud expertise. GSCD CSAs own both customer delivery execution and territory-level leadership for restricted-demand customers within their assigned regions.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Technical Delivery & Quality Partner with Customer Success Unit (CSU) leaders, delivery partners, and global teams to enable Success Program delivery across assigned markets. Independently lead complex customer engagements, ensuring technical excellence, consistent delivery standards, and effective knowledge transfer. Serve as a technical authority, providing architectural guidance, best-practice validation, and delivery assurance across Azure, Security, AI, and Modern Work. Program & Project Management Own the delivery lifecycle, including delivery readiness, kickoff, milestone tracking, deliverable submission, documentation, and closure in alignment with Success Program operating procedures. Manage concurrent engagements, priorities, dependencies, and capacity in partnership with Resource Coordinators and delivery stakeholders.
Monitor and report delivery health, including delivery capacity, customer satisfaction (CSAT), and implement corrective actions based on identified risks and performance insights. Leadership & People Enablement Represent restricted Success Program delivery in regional forums, business reviews, and stakeholder discussions while partnering with Customer Success Account Managers (CSAMs), Time Zone (TZ) Leads, and business partners. Mentor and enable partner, vendor, local, and global CSAs while promoting knowledge sharing, accountability, collaboration, and consistent delivery practices. Innovation & IP Contribution Partner with Subject Matter Experts (SMEs), Intellectual Property (IP) Leads, and central teams to pilot new Success Program engagements and provide structured feedback that improves delivery content and methodologies. Apply field insights and best practices to identify automation opportunities, improve processes, and develop reusable practices for the broader delivery community.
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.