Sr. Director Product Management

Voyager (94001), India, Bangalore, Karnātaka

Sr. Director Product Management

At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since. Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high tech company, a scientific laboratory, and a well recognized brand all in one. We are a passionate and entrepreneurial team with heart, a team that embraces bold ideas, fosters collaboration, and delivers world class products and services impacting over 65 million customer accounts.

Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple – bring ingenuity, simplicity and humanity to an industry ripe for change.

Team Description:

Capital One Software is a new line of business within Capital One that provides software to allow regulated Enterprises to unleash data to safely empower innovation. Capital One Software launched Slingshot, an AI assisted Data warehouse optimization product and Databolt, a data management and protection platform with many more innovations still in progress. Customers want to enable safe use of proprietary data to allow agents and AI models to build differentiated business offerings. Capital One Software is a catalyst for this change and Capital One India is fueling the innovation and next generation of products and services for Capital One Software. Our bold entrepreneurial initiative to build the Data Management and protection platform for an AI first world where data, specifically proprietary and sensitive data, becomes the key enabler for an Enterprise business.

About the Role

Capital One Software in India is looking for senior product leadership to spearhead our foray into the next generation of Capital One Software in an AI native world. This role involves working backwards from customers, working with product leaders to define the precise problem we are solving, and leading Engineering teams to build impactful products that delight customers. The role encompasses recruiting, developing, and motivating an exceptional team that is drawn from elite campuses in India and abroad, and focused on our mission to develop world class data products.

In this role, you will be expected to demonstrate proficiency in four key areas

Human Centered

• You’ll deeply immerse yourself in knowing your internal and/or external customer(s) needs to reimagine and innovate product solutions.
• You’ll be challenged to discover customer needs and inspire innovative solutions or products in light of industry trends, emerging technologies and business and customer insights.

Business Focused

• You’ll be the leader to develop a compelling portfolio or product vision for our organization to deliver capabilities that empower differentiated customer experiences and deliver breakthrough business value.
• You’ll lead a team that translates vision into strategic product roadmaps with an agile delivery approach in partnership with Tech while managing cyber, operational and/or regulatory risks.

Technology Driven

• You’ll partner with Technology leaders to influence end state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems.
• You’ll be responsible for making technology investments decisions by assessing opportunities for reusing Enterprise solutions or for and building new ones with extensibility & enterprise scalability in mind.

Transformational Leadership

• You’ll influence a broad set of senior executives across the enterprise and your organization who are stakeholders or delivery partners to successfully deliver on your portfolio/product vision.
• You’ll establish a long term product portfolio strategy, informed by customer and business needs, to gain alignment, secure resources and overcome impediments.
• You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy.

The Ideal Candidate

Intellectually Curious:

You’re comfortable navigating between the big ideas and executional realities to create an achievable strategic product vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

A Strong Communicator & Influencer:

You’re comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.

A Do-er with Action Oriented:

You’re biased toward action, and are willing to make commitments and trade offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering valuable in an iterative way focusing on minimum viable product.

Passionate & Customer Focused:

You care about growing others and bringing them together around what’s possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.

Growth Mindset:

You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new ones.

A Team Player:

You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development.

Specific responsibilities include, but are not limited to

• Develop and communicate the product vision and strategy for your area of responsibility.
• Partner with business and technology leadership to align on prioritization of key problems to be solved to maximize business and customer outcomes.
• Collaborate with teams in India and USA to drive alignment with different teams working on the platform.
• Incorporate design thinking and analytics to inform product design.
• Responsible for a team of directly reporting product managers.
• Maintain a healthy backlog of work and play a critical role in many agile ceremonies.
• Support the team with escalation and resolution of impediments.
• Serve as the connection between customers, Capital One’s mission, and your team.

Basic Qualifications

• Bachelor’s degree in Information Technology or Computer Science
• At least 16 years of experience, with a focus on product management across software engineering or machine learning products
• At least 8 years of experience in digital product management
• At least 5 years of experience in people management
• At least 5 years of experience leading multiple teams within an agile environment
• At least 3 years of experience managing other managers including talent development, performance management, team building and succession planning

Preferred Qualifications

• Master’s degree in Information Technology or Computer Science or MBA
• 8+ years of experience in Agile product management
• 8+ years of experience translating business strategy and analysis into actionable platforms
• 5+ years of hands on experience guiding the product direction or development of machine learning powered platforms or applications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).