Target
Bangalore,India
Job Description
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.
At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.
The Service Centers and Strategy & Enablement (SC, S&E) organization) is close to the action when it comes to communication— whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, SC,S&E comprises several key and high visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
SC includes several contact centers focused on the quick and seamless resolution of a variety of issues. From CircleCard, Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to work they do best, from headquarters to stores to distribution centers.
As an Analyst Quality audit, you will need to collaborate with various Service center partners and identify projects/processes aligning key objectives that enhance Guest Experience, Agent performance, Process improvements and Technology changes. You need to display a high level of curiosity to dig into data to understand themes & patterns, identify root causes, check-in on progress, take action to address roadblocks/challenges to deliver on project outcomes. You will need to build strong relationships with business and collaborate with other analysts to ensure alignment and understanding of business objectives and KPIs. In addition to supporting the process improvement projects, support quality program on various parameters defined by quality applications within Target, for Service center team members in accordance with specific SOP’s whenever required. Ensure consistency and accuracy in quality assessments across the team through regular calibration sessions/listening forums. Develop a deeper Subject matter expertise in the area you support. You will need to continuously upskill on various tools and technologies that may be required for implementation of process improvement outcomes.
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.