Atrius Health, part of the Optum family of businesses, is seeking a Medical Assistant II to join our team. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
As a Medical Assistant II, you will perform expanded and advanced level medical assistant duties including but not limited to identifying and resolving concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Typically provides direct clinical support to one or more clinicians and may support more than one department.
Primary Responsibilities:
- Maintains a higher degree of technical expertise than Medical Assistant I and serves as role model to Medical Assistant I's. Able to problem-solve and serve as a resource to other Medical Assistants
- Manages patient flow, access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians
- Manages clinicians' daily schedule to expedite care and maximize clinical time. Determines urgency and priority of walk-ins, add-on patients and patient consults
- Coordinates the practice when clinicians are unavailable. Ensures calls are responded to properly and clinicians receive necessary information
- Sorts, manages and reviews clinician mail (may be paper or electronic). Maintains and screens MyHealth messages. Addresses incoming questions when appropriate
- Monitors practice issues and problems. Identifies and resolves concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate
- Identifies and assists in resolving patient concerns and operational difficulties. Informs supervisor of outstanding issues in the practice
- Handles patients and third party requests (i.e. worker's compensation, government and social services) for documentation of medical information, such as health status, worker's compensation related care, and return to work authorizations
- Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information. Verifies prior authorizations
- May serve as departmental float position rotating among departments. This requires learning the operational issues and practices of multiple areas. Float responsibilities may be within either primary care or specialty departments
- Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs)
- Trains and orients new staff as needed. May also be involved in interviewing and on-boarding of new staff
- May represent department on groups and teams related to upgrades of the electronic medical record
Atrius Health is a physician-led healthcare leader. We are nationally recognized for transforming healthcare through clinical innovations, quality improvement and a commitment to value-based care. Atrius Health delivers an effective system of connected care at practice locations in eastern and central Massachusetts. We recognize the importance of a team-based delivery model, where primary & specialty care providers collaborate with hospital partners, community specialists and skilled nursing facilities - all working together to deliver high-quality care to every patient we serve. Together, we're making health care work better for everyone.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma or GED
- Computer Experience- The ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience
Preferred Qualifications:
- American Heart Association Basic Life Support (BLS)
- Advanced Cardiac Life Support (ACLS) may be required based on specialty
- 3+ years in a clinical setting with 1+ years as a Medical Assistant (a bachelor's or associate degree may be substituted for one year of experience)
- Knowledge of reagent stability and storage
- Understands the testing procedure and factors influencing test results
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.